Sales and Events Specialist
1 week ago
The Sales and Events Coordinator will deliver exceptional administrative support by conducting thorough research, preparing analytical reports, addressing guest concerns, and performing clerical tasks such as drafting correspondence for both internal and external communications. This role also involves managing event functions and group reservations, as well as offering property tours to potential clients for multiple hotels. Key responsibilities include being present on-site before and during events to ensure flawless execution according to the details outlined in the Contract and Banquet Event Order (BEO). The position requires flexible availability, including the capacity to work evenings and weekends as dictated by business needs. Additional tasks may be assigned by the General Manager or Regional Sales Manager. As a key liaison between Staybridge Naples and its clientele, the Sales and Events Coordinator must possess excellent writing abilities, clear verbal communication, and strong listening skills.
Key Responsibilities:
- Handle booking inquiries via phone, email, and RFP platforms, qualify the business, and prepare necessary documentation including evaluations, proposals, contracts, BEOs, and Event Checks.
- Generate leads for Group Rooms and Function Rooms through online research and telemarketing efforts.
- Maintain and update the sales database, ensuring accurate records of account activities, call reports, and Group Rooms Control Log in the system.
- Organize and manage documents to maintain essential records used in departmental operations, including weekly sales reports and event calendars.
- Create and manage Group Blocks within the property’s PMS and Revenue Management Systems.
- Assist clients with meeting planning from initial inquiry through to successful execution, requiring on-site presence during events as scheduled.
- Participate in regular meetings as directed by the General Manager.
- Facilitate cross-departmental communication regarding daily arrivals, and confidently conduct property tours highlighting hotel amenities.
- Ensure timely servicing of groups and accounts.
- Proactively support other departments and be willing to cross-train as needed.
- Occasionally engage in sales blitz activities alongside the Regional Sales Manager or General Manager.
- Complete all required training as mandated by Staybridge Naples and the specific brand.
- Utilize various software applications to enter data and produce contracts, correspondence, and other necessary documents.
- Prioritize guest satisfaction by adhering to all guidelines and training established by management and the hotel brand.
- Perform additional duties as assigned.
- High School Diploma or equivalent.
- Fluency in reading, writing, and speaking English.
- Strong oral and written communication skills.
- Excellent interpersonal and time management abilities.
- Skills in guest relations and problem-solving.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Expected hours: 40-50 hours per week.
- Proficiency in Microsoft Office 365.
- Professional appearance and demeanor.
- Commitment to excellence and exceeding expectations.
- Attention to detail, organizational skills, and follow-through are essential.
- A willingness to learn and grow.
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