Events and Sales Specialist

2 weeks ago

Naples, Florida, United States Staybridge Naples - Marco Island Full time
Job Overview

The Sales and Events Coordinator will deliver exceptional administrative support by conducting thorough research, preparing analytical reports, addressing guest concerns, and performing clerical tasks such as drafting correspondence both internally and externally. This role involves managing function room events and group bookings, as well as providing hotel tours for potential clients across multiple properties. A key aspect of this position is being present on-site before and during events to ensure flawless execution according to the details outlined in the Contract and Banquet Event Order (BEO). Flexibility in work hours is essential, including the ability to work evenings and weekends as required by business demands. Additional responsibilities may be assigned by management.

Key Responsibilities:

  1. Handle booking inquiries via phone, email, and RFP platforms, qualifying business opportunities and preparing necessary documentation such as evaluations, proposals, contracts, BEOs, and Event Checks.
  2. Generate leads for Group Rooms and Function Rooms through online research and telemarketing efforts.
  3. Maintain and update the sales database, ensuring accurate record-keeping of account activities, call reports, and logs.
  4. Organize and manage essential documents to support departmental operations, including updating sales reports and event calendars as directed.
  5. Create and manage Group Blocks within the property’s PMS and Revenue Management Systems.
  6. Assist clients with meeting planning from initial inquiry through to execution, ensuring all details are meticulously handled.
  7. Participate in regular meetings as assigned by management to ensure alignment and communication across departments.
  8. Facilitate cross-departmental communication for daily arrivals, confidently conducting property tours and articulating hotel amenities.
  9. Ensure prompt and effective service for groups and accounts.
  10. Support other departments as needed and be willing to cross-train in various roles.
  11. Engage in sales initiatives in collaboration with management.
  12. Complete all required training and development programs.
  13. Utilize various software applications to enter data and produce necessary documentation.
  14. Prioritize guest satisfaction by adhering to all guidelines and training provided by management.
  15. Perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • Fluency in English, both written and spoken.

Preferred Skills:

  • Strong oral and written communication abilities.
  • Excellent interpersonal and time management skills.
  • Proficient in guest relations and problem-solving.
  • Ability to work varied shifts, including nights and weekends.
  • Proficiency in Microsoft Office 365.
  • Professional appearance and demeanor.
  • Commitment to excellence and exceeding expectations.
  • Attention to detail and strong organizational skills.
  • Willingness to learn and grow in the role.

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