Technical Support Specialist

2 weeks ago

Wilmington, Delaware, United States Dataprise Full time
Job OverviewPosition Summary: The IT Support Technician is responsible for the installation, upkeep, and repair of various computer-related equipment that facilitates business operations. This includes laptops, desktops, servers, communication devices (both digital and IP phones), tablets (such as iPads), smartphones (including iPhones and Android devices), printers, and network systems (local and wide area networks). The role requires delivering exceptional customer service while executing the majority of these tasks.

Why Choose Dataprise?
  • Dataprise is a company backed by private equity, dedicated to organic and inorganic growth through the acquisition of well-performing businesses that align with our core values.
  • Our goal is to exceed client expectations and foster an outstanding experience for our employees.
  • We prioritize employee satisfaction, retention, and empowerment within our organization.
  • We offer numerous career advancement opportunities through internal mobility, continuous learning, job shadowing, mentorship programs, and training allowances, including LinkedIn Learning access for all staff.
  • Our comprehensive Wellness Program includes gym membership discounts and wellness rewards.
  • We are committed to Diversity, Equity, and Inclusion (DEI) through a comprehensive DEI initiative.
  • We promote work/life balance with hybrid and remote work options, 10 paid holidays, and generous paid time off.
  • Our compensation package is competitive and includes a robust benefits plan featuring top-tier medical, dental, and vision coverage for employees and their families, alongside free telemedicine services, a company-sponsored Employee Assistance Program (EAP), and a 401(k) plan with company matching.
  • We provide an environment for growth, challenges, enjoyment, and learning from some of the most skilled technology professionals in the industry.

Key Responsibilities:
  • Setting up and connecting hardware components.
  • Installing a variety of devices including computers, servers, firewalls, routers, wireless access points, and network switches.
  • Loading essential software onto devices.
  • Facilitating network access and connectivity for users and staff.
  • Monitoring network security and performance metrics.
  • Managing password installations and security protocols.
  • Advising staff on potential security breaches.
  • Ensuring the implementation of lock-out programs.
  • Promptly troubleshooting all technical issues.
  • Maintaining IP address records.
  • Keeping an updated list of necessary maintenance and repairs.
  • Researching current and prospective services and resources.
  • Making informed recommendations regarding resource purchases.
  • Identifying and preparing hardware for secure disposal.
  • Ensuring hardware is properly secured and stripped before disposal.

Required Skills & Experience:
  • Proficient in troubleshooting network operating systems, software, and hardware.
  • A few years of relevant experience, preferably in Managed Services or IT Services.
  • Familiarity with various network operating systems, software, and hardware.
  • Experience working within a ticketing system and documenting new processes.
  • Preferred experience with ConnectWise.
  • Ability to train users and staff to maximize the use of existing technology.
  • Conducting orientation for new users.
  • Providing individualized support and training as needed.
  • Offering recommendations regarding support and information access.
  • Maintaining an updated inventory of software, hardware, and resources.
  • Demonstrated ability for continuous learning and innovative thinking.
  • Able to work both independently and collaboratively within a team.
  • Proficient in troubleshooting issues using the latest technologies including Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus and Malware software, Spam Filtering, and Microsoft Office Applications.
  • Strong written, verbal, and interpersonal communication skills, with the ability to engage effectively with vendors and internal staff.

Commitment to Diversity: At Dataprise, we celebrate the uniqueness of our workforce. We strive to create a diverse and inclusive work environment that embraces diverse thoughts and ideas. We are dedicated to providing equal employment opportunities regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin, or sexual orientation. We are #DataprisePROUD.

Dataprise is an Equal Opportunity Employer.

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