Current jobs related to Technical Support Analyst - Wilmington, Delaware - The Cigna Group
-
IT Support Specialist
3 weeks ago
Wilmington, Delaware, United States NESCO Inc Full timeJob Title: IT Support AnalystWe are seeking an experienced IT Support Analyst to join our team at NESCO Inc. As an IT Support Analyst, you will be responsible for providing technical support to our end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to...
-
Technical Support Specialist
2 weeks ago
Wilmington, Delaware, United States Agilent Technologies Full timeJob Title: Online Technical Support EngineerAs a key member of our team, you will provide remote technical support and services to external customers and internal field personnel. Your expertise will be utilized to resolve technical issues in a timely and cost-effective manner, ensuring customer satisfaction and driving revenue growth.Key...
-
Technical Support Specialist
2 weeks ago
Wilmington, Delaware, United States Agilent Technologies Full timeJob DescriptionAs a Technical Support Specialist at Agilent Technologies, you will play a critical role in providing exceptional technical support to our customers. Your primary responsibility will be to provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic...
-
Technical Support Specialist
7 days ago
Wilmington, Delaware, United States Agilent Full timeJob SummaryAs a Technical Support Specialist at Agilent, you will provide remote technical services to external customers and internal field personnel. You will leverage post-sales interactions to probe and qualify further revenue opportunities.Key ResponsibilitiesProvide technical support and troubleshooting services to customers using remote diagnostic...
-
Technical Support Specialist
1 week ago
Wilmington, Delaware, United States TEKsystems Full timeJob OverviewWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have 2-3 years of experience in providing day-to-day desktop support in a corporate environment.Responsibilities:Provide technical support to end-users, including troubleshooting and resolving issues with desktops, laptops, and mobile devices.Install,...
-
Technical Support Specialist
1 week ago
Wilmington, Delaware, United States Agilent Full timeJob DescriptionAs a Technical Support Specialist, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive...
-
Technical Support Specialist
4 weeks ago
Wilmington, Delaware, United States Saxon Global Full timeJob Title - End User Support L3Location - Wilmington, DE (Onsite)Hire Type - Full Time (Permanent)Role Description:An EUC engineer is responsible for providing onsite technical support to users of computer systems and networks. This may include troubleshooting hardware and software issues, configuring and maintaining systems, and providing training and...
-
Technical Support Specialist
4 weeks ago
Wilmington, Delaware, United States Saxon Global Full timeJob Title - End User Support L3Location - Wilmington, DE (Onsite)Hire Type - Full Time (Permanent)Role Description:An EUC engineer is responsible for providing onsite technical support to users of computer systems and networks. This may include troubleshooting hardware and software issues, configuring and maintaining systems, and providing training and...
-
Technical Support Specialist
7 days ago
Wilmington, Delaware, United States SEGULA Technologies Full timeJob SummaryWe are seeking a skilled Maintenance Technical Support Engineer to join our team at SEGULA Technologies in New Castle, DE. This is a direct hire opportunity, not a contractual role.The successful candidate will be responsible for adhering to established safety procedures in the Technical Work Center and New Castle Facility. They will validate and...
-
Medical Support Specialist
1 week ago
Wilmington, Delaware, United States Global Technical Talent Full timeJob Summary:Global Technical Talent is seeking a skilled Medical Support Specialist to provide direct patient care for assigned patients under the supervision of a licensed nurse. The ideal candidate will have previous experience in a hospital setting or related facility, with a strong understanding of hemodialysis principles and practices.Key...
-
Technical Support Specialist
1 month ago
Wilmington, Delaware, United States Canon Full timeAbout the RoleAt Canon Solutions America, we're seeking a skilled Field Service Technician to join our team. As a key member of our technical support team, you'll play a critical role in delivering exceptional customer service and ensuring the smooth operation of our equipment.Your ImpactDiagnose and resolve technical issues with our equipment using...
-
Technical Support Specialist II
3 weeks ago
Wilmington, Delaware, United States State of North Carolina Full timeJob Title: User Support Technician IIWe are seeking a highly skilled and experienced User Support Technician II to join our team at the State of North Carolina. As a key member of our IT department, you will be responsible for providing technical support and services to our clients, ensuring that their computer systems and software are running smoothly and...
-
Administrative Support Specialist
1 month ago
Wilmington, Delaware, United States Synerfac Technical Staffing Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative/HR Assistant to join our team at Synerfac Technical Staffing on a temporary basis. The successful candidate will provide administrative support to our HR department and assist with various tasks related to recruitment, onboarding, and benefits administration.Key...
-
ETL Business Analyst
2 weeks ago
Wilmington, Delaware, United States Interaction24,LLC Full timeJob Title: ETL Business AnalystWe are seeking a skilled ETL Business Analyst to collaborate with our team in delivering high-quality data solutions. The ideal candidate will possess a strong understanding of ETL mapping, data mapping, and data warehousing concepts, along with expertise in SQL.Key Responsibilities:Collaborate with stakeholders to gather and...
-
Business Systems Analyst
3 weeks ago
Wilmington, Delaware, United States Wilmington Savings Fund Society Full timeAbout the RoleWSFS Bank is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in supporting the Bank's Digital Transformation initiative and nCino Application.Key ResponsibilitiesProvide application support and integration, report development, process improvements and...
-
Senior Technical Support Specialist
1 week ago
Wilmington, Delaware, United States Rigaku Americas Full timeJob SummaryRigaku Americas is seeking a seasoned technical support specialist to join our service and support team. The ideal candidate will have experience working with customers to resolve technical challenges and possess hands-on ability to troubleshoot and repair electronic equipment.Key ResponsibilitiesMonitor and respond to customer requests in a...
-
Technical Support Engineer
2 months ago
Wilmington, Delaware, United States Canon Full timeAbout the RoleAt Canon, we're seeking a skilled professional to join our team as a Field Service Technician. This role requires a unique blend of technical expertise and problem-solving skills to diagnose and repair complex equipment.Your ImpactWe're looking for an individual who can:Diagnose and troubleshoot technical issues using established procedures and...
-
Salesforce Business Analyst
2 weeks ago
Wilmington, Delaware, United States JobRialto Full timeJob Overview:We are seeking an experienced Salesforce Business Analyst with a strong background in Salesforce Sales Cloud and Service Cloud. The ideal candidate will have a minimum of 8 years of overall experience, including at least 5 years as a Salesforce Business Analyst, preferably with multiple Org consolidation experience. This role involves...
-
Salesforce Business Analyst
2 weeks ago
Wilmington, Delaware, United States JobRialto Full timeJob Overview:We are seeking a seasoned Salesforce Business Analyst with a strong background in Salesforce Sales Cloud and Service Cloud. The ideal candidate will have a minimum of 8 years of overall experience, including at least 5 years as a Salesforce Business Analyst, preferably with multiple Org consolidation experience. This role involves documenting...
-
Business Systems Analyst
3 weeks ago
Wilmington, Delaware, United States Wilmington Savings Fund Society Full timenCino Business Systems Analyst Job DescriptionAt Wilmington Savings Fund Society, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement...
Technical Support Analyst
3 months ago
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
The Technical Support Analyst is responsible for the day to day performance and operation of both PC and LAN hardware and software. The Technical Support Analyst installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems. . The Technical Support Analyst provides accurate, timely and creative solutions to end-user computer and network problems. The Technical Support Analyst adheres to standard IT practices and techniques and follows established escalation processes for more complex problems.
Location and shift Details:
- Position is located onsite in New Castle, DE
- Second shift hours, ranging from 12:00-8:30pm and 3:00-11:00pm
- Coverage for Maintenance hours as needed from 11:00pm-5:00am.
ESSENTIAL FUNCTIONS
- Assist with the installation and maintenance of local infrastructure equipment which may carry data, voice and video communications to defined standards.
- Coordinate with internal and external partners as required.
- Participate on call rotation as needed including nights and weekends.
- Install, configure, troubleshoot, and repair Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.
- Escalate unresolved issues in a timely manner.
- Configure and maintains Windows or Macintosh standard applications and networking software, diagnosing and solving hardware and software problems.
- Deliver exceptional customer service, proactively setting expectations with customers and following up appropriately.
- Manage service request queue and resolves daily hardware and software service and support requests.
- Adhere to established service level agreements.
- Thoroughly document work performed in ticketing system.
- Maintain and track inventories of hardware for desktops, laptops, thin clients and peripherals in the appropriate systems.
- Completes project tasks as assigned.
- Ensure project dates are met.
- Schedule installations/ upgrades and provides system maintenance in accordance with IT procedures.
- Work on site specific department projects and/or sub-projects.
- Implement approved operating system enhancements and recommends system modifications to reduce user problems.
- Interact with other support groups to restore service and /or identify and correct end-user computing problems.
- Escalate more complex problems/issues up the chain appropriately in a timely manner.
- Provides technical assistance to PC/LAN technicians from other sites.
- Follows process documentation and checklists to ensure standardization of work.
- Proactively recommends documentation changes if necessary.
- Assists with user and equipment moves along with occasional unloading of new equipment and disposal of old equipment to salvage vendor.
QUALIFICATIONS
- BS in IT or related field or equivalent experience
- 3-5 Years PC/LAN Technical Experience
- Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines
- General knowledge of Microsoft Operating systems and Microsoft Office
- General knowledge of Apple computers and operating systems.
- General knowledge of networking switches and data networks.
- General knowledge of IP telecommunications systems.
- General knowledge of Audio Visual Systems
- Good communications skills
- Previous customer service experience preferred
- Ability to prioritize and handle multiple tasks.
- Possess in-depth knowledge of the tools and processes required by the role.
- Functions in complex environments with minimal direction.
- Solid individual performance while partnering with others.
- Works well through self-directed effort.
- Shares knowledge in area of expertise.
- May serve as a technical subject matter expert.
- May provide technical assistance to resolve operating issues.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
