IT Support Specialist

1 week ago


Wilmington, Delaware, United States Focused HR Solutions Full time

About the Role

We are seeking a skilled IT Support Specialist to join our team and provide exceptional phone-based technical assistance to both internal and external customers. This role is focused on resolving a wide range of IT issues, ensuring smooth operations, and delivering outstanding customer service.

Your Responsibilities

  • Handle incoming calls, emails, and support tickets promptly and efficiently.
  • Diagnose and troubleshoot network connectivity, infrastructure, and device issues.
  • Provide remote technical assistance to resolve desktop problems.
  • Collaborate with external vendors to address telecom-related concerns and outages.
  • Document all support interactions accurately and thoroughly.
  • Escalate complex issues appropriately to ensure timely resolution.

Required Skills and Experience

  • Minimum 2 years of experience in a Tier 1 or Tier 2 IT support role.
  • Strong understanding of basic network troubleshooting concepts.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Ability to work independently and as part of a team.
  • Proficiency in using remote support tools.

Preferred Qualifications

  • Network certification or equivalent experience.
  • Experience with various operating systems and software applications.


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