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Front Desk Ambassador

2 months ago

Baltimore, Maryland, United States Method Products Full time
Job Summary

ROOST Baltimore is seeking a highly skilled and detail-oriented Front Desk Concierge to join our team. As a Front Desk Concierge, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Operational Tasks: Assist with daily operational tasks, including the opening and closing of the business day, and ensure that all tasks and procedures are completed and followed.
  • Guest Services: Monitor guest arrivals, departures, and stays, and ensure that all guest requests are recorded and met.
  • Housekeeping Coordination: Work closely with housekeeping to ensure quality control and ROOST standards are met.
  • Financial Management: Create and post invoices, audit all reservations, and ensure that all financial tasks are completed accurately and efficiently.
  • Guest Complaints: Make first contact and monitor guest complaints, and work with the team to resolve any issues.
  • Training and Supervision: Train and supervise front desk agents on a daily basis, and ensure that all tasks and procedures are completed and followed.
  • Process Improvement: Help innovate, streamline, and implement current and future SOPs.
Benefits
  • Comprehensive Benefits: Full comprehensive affordable benefits, including health, vision, dental, life, and more.
  • Retirement Savings: 401(k) retirement savings plan.
  • Paid Time Off: Paid vacation, holiday, personal, and sick days.
Requirements
  • Attention to Detail: Be detail-oriented and able to work individually and handle multiple tasks simultaneously.
  • Technical Skills: Be computer-savvy and a quick learner.
  • Interpersonal Skills: Have strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful and sincere manner.
  • Communication: Be able to satisfactorily communicate in English (read, write, speak) with guests, co-workers, and management to their understanding.
  • Flexibility: Be willing to work a flexible schedule, including weekends and holidays if necessary.