SPARC Front Desk Coordinator

5 days ago

Baltimore, Maryland, United States Johns Hopkins University Full time
Job Title: SPARC Front Desk Coordinator

We are seeking a highly skilled and compassionate individual to join our team as a SPARC Front Desk Coordinator. This role is a critical part of our operations, and we are looking for someone who is passionate about providing exceptional customer service and support to our clients.

Job Summary:

The SPARC Front Desk Coordinator will be responsible for providing administrative support to our front desk operations, including greeting clients, answering phones, and directing them to the appropriate services. This role will also involve coordinating with our staff and partners to ensure seamless delivery of services, as well as maintaining accurate records and databases.

Key Responsibilities:
  • Provide exceptional customer service to clients, including greeting and directing them to services
  • Answer phones and respond to inquiries in a timely and professional manner
  • Coordinate with staff and partners to ensure seamless delivery of services
  • Maintain accurate records and databases, including client tracking and service delivery
  • Perform general administrative tasks, including data entry and filing
  • Assist with community outreach and engagement efforts
  • Support the development and implementation of new programs and services
Requirements:
  • Bachelor's degree in a related field
  • Additional related experience may be substituted for required education
  • Valid driver's license and ability to drive a large transit van
  • Ability to lift and carry up to 45 pounds
Preferred Qualifications:
  • Lived experience with sex work and/or drug use
  • Experience working with diverse populations, including the sex worker population
  • Prior experience with outreach work and drop-in centers
Special Knowledge, Skills, and Abilities:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Ability to maintain confidentiality and handle sensitive information

Johns Hopkins University is an equal opportunity employer and welcomes applications from diverse candidates.

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