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Front Desk Supervisor

4 weeks ago

Baltimore, Maryland, United States Sonesta International Hotels Full time
Job Title: Front Desk Supervisor Job Summary: As a Front Desk Supervisor at Sonesta International Hotels, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of the front desk and reservation functions. You will supervise a team of staff, manage cash and credit card transactions, and maintain the security of guest information. Key Responsibilities: * Supervise the front desk and reservation functions to ensure the delivery of superior guest services * Manage cash and credit card transactions, and maintain the security of guest information * Supervise the overall seasonal demand reservation strategy and work with the hotel's property management system to maximize revenue * Establish effective communication and information systems through logs, department meetings, and one-on-one interaction with staff * Ensure guest special requests are fulfilled and proper delivery of guest services is delivered * Supervise the daily execution of the shoppe and the pour, ensuring each is stocked and maintained in an orderly and appealing manner * Establish and implement service recovery guidelines to ensure complete guest satisfaction Requirements: * High School diploma or equivalent required * Two years of previous hotel experience required * Previous background from the extended stay industry preferred * Ability to speak, read, and write fluent English; other languages beneficial * Professional verbal and written communication skills * Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred * Problem solving, reasoning, motivating, organizational, and training abilities preferred * Will be required to obtain a ServSafe certification * May be required to obtain a TIPS certification * Experience with Microsoft Office and Opera systems required * Valid driver's license required Benefits: Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including: * Medical, Dental, and Vision Insurance * Health Savings Account with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance How to Apply: Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.