Front Desk Supervisor

12 hours ago

Baltimore, Maryland, United States Sonesta International Hotels Full time
Job Title: Front Desk Supervisor

At Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring the smooth operation of our front desk and reservation functions, and providing leadership and guidance to our front desk staff.

Key Responsibilities:
  • Supervise and coordinate the front desk and reservation functions to ensure the delivery of superior guest services.
  • Manage cash, credit card transactions, and guest information in accordance with established procedures.
  • Train and develop front desk staff to ensure they have the skills and knowledge needed to provide exceptional guest service.
  • Monitor and maintain the security of cash, credit card transactions, and guest information.
  • Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
  • Establish and implement effective communication and information systems to ensure seamless guest service delivery.
  • Respond to guest complaints or concerns in a prompt and professional manner.
  • Perform other duties as assigned.
Requirements:
  • High School diploma or equivalent required.
  • Two years of previous hotel experience required.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Experience with Microsoft Office and Opera systems required.
  • Valid driver's license required.
Benefits:

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

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