Regional Audit Specialist

2 weeks ago


Worcester, Massachusetts, United States Randstad Enterprise Full time

Regional Audit Specialist

Randstad, in collaboration with The Hanover Insurance Group, is actively seeking a Regional Audit Specialist to support their Premium Accounting division on a temporary to permanent basis. The Hanover Insurance Group is a leading Property & Casualty Insurance Company with a legacy spanning over 160 years. Recognized as one of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance), The Hanover Insurance fosters a collaborative environment that promotes professional development and growth.

The Regional Audit Specialist will be tasked with providing technical analysis and expertise in verifying the appropriate exposures for accurate calculations. This role requires meticulous attention to detail to ensure the accuracy and completeness of earned premiums across all segments of auditable business. The specialist will conduct independent analyses of information reported by policyholders, agents, staff, and fee auditors. They will utilize various manual rules and procedures to ascertain correct exposures, classifications, and earned premiums. Additionally, the specialist will be responsible for addressing customer inquiries through phone or written correspondence, ensuring a level of satisfaction that meets or exceeds expectations.

Key Responsibilities:

  • Analyze and verify confidential financial and risk data reported by policyholders, agents, and auditors to determine accurate exposures for billing.
  • Implement knowledge of all auditable policy coverages and endorsements while maintaining classification integrity.
  • Conduct thorough reviews of audits in compliance with bureau and state regulations.
  • Adhere to best practices and internal workflows to enhance quality results and reporting outcomes.
  • Prepare and compute earned premium statements utilizing various data entry and rating applications.
  • Respond to inquiries from agents, insureds, underwriters, and field staff.
  • Manage inventories to ensure timely and accurate billing of audits while meeting production, quality, and service requirements.

Required Knowledge and Skills:

  • Associate's degree or two years of equivalent experience in the insurance sector.
  • Proficient in using laptop computers and standard office applications.
  • Effective communication skills in both written and oral formats.
  • Strong active listening and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Ability to collaborate positively with agents, colleagues, and policyholders.
  • Competently manage workload to achieve team objectives.
  • Capable of meeting deadlines in a dynamic environment while handling multiple tasks.

Physical Demands and Work Environment:

  • Ability to operate a personal computer and standard office equipment.
  • Capacity to work in a fast-paced or high-pressure environment.
  • Ability to work cooperatively with others.
  • Willingness to sit and/or stand for extended periods.


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