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Regional Audit Specialist
2 months ago
Regional Audit Specialist
Randstad, in collaboration with The Hanover Insurance Group, is actively seeking a Regional Audit Specialist to enhance their Premium Accounting division on a temporary to permanent basis. The Hanover Insurance Group is a leading entity in the Property & Casualty Insurance sector, boasting over 160 years of esteemed history and tradition. Acknowledged as one of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance), The Hanover Insurance Group provides a supportive environment that encourages professional development and growth.
The Regional Audit Specialist will be tasked with delivering technical analysis and expertise to ascertain and verify the appropriate exposures for accurate calculations. This role demands meticulous attention to detail, ensuring precise and comprehensive earned premiums across all segments of auditable business. The specialist will conduct independent internal analyses of information submitted by policyholders, agents, staff, and fee auditors. Additionally, the role involves applying various manual rules and procedures to determine correct exposures, classifications, and earned premiums. The specialist will also be responsible for addressing customer inquiries through phone or written communication, ensuring a level of satisfaction that meets or exceeds customer expectations.
Compensation: $21.00 per hour
Key Responsibilities:
- Analyze and verify confidential financial and risk data reported by policyholders, agents, and auditors to determine accurate exposures for billing.
- Utilize knowledge of all auditable policy coverages and endorsements, implementing all manual rules and classifications while maintaining classification integrity.
- Conduct thorough reviews of audits, adhering to and remaining updated with all bureau and state regulations.
- Follow best practices and internal workflows to enhance quality results and bureau reporting outcomes. Develop an understanding of key accounts and programs.
- Prepare and compute earned premium statements using various data entry and rating applications.
- Review and respond to inquiries from agents, insured parties, underwriters, and field staff.
- Manage inventories to ensure timely and accurate billing of audits, meeting or exceeding production, quality, and service time requirements.
Required Knowledge and Skills:
- Associate's degree or two years of equivalent experience in the insurance field.
- Proficient in laptop computer skills, including Windows, spreadsheet, or word processing applications.
- Effective communication skills in both written and oral forms.
- Strong oral and written communication abilities, along with active listening skills.
- Above-average interpersonal skills.
- Exceptional analytical and problem-solving capabilities.
- Ability to collaborate positively with agents, colleagues, and policyholders.
- Effectively manage workload to achieve team objectives.
- Capable of meeting deadlines in a dynamic environment and handling multiple tasks competently.
Physical Demands and Work Environment:
- Ability to operate a personal computer and other standard office equipment.
- Ability to work in a fast-paced or high-pressure environment.
- Ability to collaborate effectively.
- Ability to sit and/or stand for extended periods.
