Regional Audit Specialist

2 weeks ago

Worcester, Massachusetts, United States Randstad Enterprise Full time

Regional Audit Specialist

Randstad, in collaboration with The Hanover Insurance Group, is actively seeking a Regional Audit Specialist to support their Premium Accounting division on a temporary to permanent basis. The Hanover Insurance Group is a leading name in the Property & Casualty Insurance sector, boasting over 160 years of esteemed history and tradition. Recognized as one of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance), The Hanover Insurance fosters a collaborative environment that promotes professional development and growth.

The Regional Audit Specialist will be tasked with delivering technical analysis and expertise to ascertain and verify the appropriate exposures for accurate calculations. This role demands meticulous attention to detail, ensuring precise and comprehensive earned premiums across all segments of auditable business. The specialist will conduct independent internal analyses of information submitted by policyholders, agents, staff, and fee auditors. Additionally, the associate will apply various established rules and procedures to determine correct exposures, classifications, and earned premiums. They will also be responsible for addressing customer inquiries through phone or written communication, ensuring a level of satisfaction that meets or exceeds expectations.

Hourly Rate: $21.00 per hour

Key Responsibilities:

  • Analyze and verify confidential financial and risk data reported by policyholders, agents, and auditors on MM, CS, and Specialty Risks to ensure accurate billing.
  • Utilize knowledge of all auditable policy coverages and endorsements, implementing all established rules and classifications while maintaining classification integrity.
  • Conduct thorough reviews of audits, adhering to and remaining updated on all bureau and state regulations.
  • Follow best practices and internal workflows (changes to audits, ATUs, RTFs) to enhance quality results and bureau reporting outcomes. Develop an understanding of key accounts and programs.
  • Prepare and compute earned premium statements using various data entry and rating applications.
  • Review and respond to inquiries from agents, insured parties, underwriters, and field staff.
  • Manage inventories to ensure timely and accurate billing of audits, meeting or exceeding production, quality, and service time requirements.

Required Knowledge and Skills:

  • Associate's degree or two years of equivalent experience in the insurance field.
  • Proficient in laptop computer skills, including Windows, spreadsheet, or word processing applications.
  • Demonstrates basic communication skills in both written and verbal forms.
  • Possesses strong oral and written communication skills, along with active listening abilities.
  • Exhibits above-average interpersonal skills.
  • Shows above-average analytical and problem-solving capabilities.
  • Ability to collaborate effectively with agents, colleagues, and policyholders in a constructive manner.
  • Effectively manages workload to achieve team objectives.
  • Able to meet deadlines in a dynamic environment and competently handle multiple tasks.

Physical Demands and Work Environment:

  • Ability to utilize a personal computer and other standard office equipment.
  • Capable of working in a fast-paced or high-pressure environment.
  • Ability to work collaboratively with others.
  • Ability to sit and/or stand for extended periods.

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