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Client Relations Specialist

2 months ago

Louisville, Kentucky, United States Window World of Kentuckiana Full time
Job Overview

Position Summary: We are looking for a proactive and customer-oriented individual to fill the role of Customer Service Representative. This position is essential in ensuring that our clients receive outstanding service and support throughout their interactions with us.


Benefits:

  • Attractive compensation package
  • Flexible working hours
  • Career growth opportunities
  • Paid leave benefits
  • Comprehensive training and development programs

Company Background: Window World of Kentuckiana is committed to enhancing the aesthetic appeal and energy efficiency of homes across the region. We specialize in high-quality replacement services for windows, doors, and siding, utilizing materials sourced from the USA. As a recognized national brand with local ownership, we blend the personalized touch of a small business with the reliability of a larger corporation. Our services extend beyond just replacements, offering complete exterior solutions for residential properties.


Key Responsibilities:

  • Respond to incoming calls and address customer inquiries with professionalism and courtesy.
  • Provide detailed information regarding our products and services, ensuring customers feel confident in their decisions.
  • Convert inquiries from various channels into scheduled in-home consultations.
  • Coordinate sales appointments, product installations, and service requests, liaising with both clients and our team.
  • Maintain and update customer records in our proprietary CRM system (training will be provided).
  • Support marketing initiatives, including outreach campaigns and promotional activities.
  • Stay informed about product offerings to effectively assist customers with their questions and concerns.
  • Handle customer feedback and complaints with empathy, striving for positive outcomes in every interaction.

Qualifications:

  • Experience in customer service, ideally within the home improvement sector.
  • Strong verbal and written communication skills.
  • Excellent organizational abilities and attention to detail.
  • Capability to manage multiple tasks in a dynamic environment.
  • Willingness to learn new software systems (CRM training provided).
  • A positive demeanor and a genuine desire to assist customers.
  • Knowledge of windows, doors, or home exterior products is advantageous.

What We Provide:

  • Extensive training to equip you with the skills necessary for success.
  • Generous paid time off to support a healthy work-life balance.
  • Ongoing on-the-job training to enhance your expertise.
  • Career advancement opportunities within our organization.
  • Flexible scheduling to meet your personal needs.
  • Stable, full-time employment ensuring job security.
  • Collaborative team culture with regular events to foster teamwork.
  • Competitive salary.
  • The opportunity to be part of a team dedicated to enhancing homes and improving lives.