Client Support Specialist

4 weeks ago


Louisville, Kentucky, United States AI Group Full time
Job Title: Client Support Specialist

At AI Group, we're seeking a highly motivated and customer-focused Client Support Specialist to join our team. As a key member of our client support team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Provide top-notch customer support through various communication channels, including phone, email, and chat.
  • Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with cross-functional teams to identify and resolve customer issues, ensuring timely and effective resolution.
  • Stay up-to-date on product and service offerings, as well as industry trends, to provide informed and expert advice to clients.
  • Participate in regular training and development sessions to enhance skills and knowledge, ensuring continuous improvement and growth.
Requirements:
  • 0-2 years of experience in a customer-facing role, preferably in a sales or account management capacity.
  • High school diploma or equivalent; a college degree is preferred but not required.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Aptitude for working in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including comprehensive health insurance and retirement plans.
  • Professional development opportunities, including training and certification programs.
  • A collaborative and inclusive team culture, with a focus on diversity, equity, and inclusion.


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