Client Benefits Specialist, CHE

4 weeks ago

Louisville, Kentucky, United States International Rescue Committee Full time
Job Title: Client Benefits Specialist, CHE

The International Rescue Committee (IRC) is a global humanitarian organization that provides assistance to refugees and displaced individuals. We are seeking a Client Benefits Specialist, CHE to join our team in providing essential services to our clients.

Job Summary:

The Client Benefits Specialist, CHE will be responsible for providing comprehensive services to clients, including Refugee Cash Assistance (RCA) programs, funded by the Kentucky Office for Refugees (KOR), and other public benefits for which clients are eligible, funded by the KY Department for Community Based Services (DCBS). The successful candidate will represent the IRC and collaborate closely with KOR, DCBS, other implementing agencies, local stakeholders, and service providers.

Key Responsibilities:

  • Provide comprehensive and required services to IRC clients enrolling and enrolled in Refugee Cash Assistance (RCA) and other public benefits.
  • Review benefit applications for accuracy and make eligibility determinations, ensuring non-duplication of services.
  • Prepare all enrollment documents and conduct enrollment meetings, ensuring clients understand their rights and responsibilities.
  • Conduct monthly redetermination meetings, to track and plan participation in employment services for the purpose of determining continued eligibility.
  • Prepare the enrollment package on behalf of IRC clients.
  • Prepare and disseminate case closure documentation according to policies.
  • Maintain meticulous documentation and ensure that all deliverables are submitted to KOR and DCBS on time and in compliance with the policies and procedures.
  • Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
  • Support benefits enrollment for other programs as directed by the Resettlement Manager.

Requirements:

  • High school diploma, required; Bachelor's degree in social work or a related field, preferred.
  • Relevant professional experience in human services field required; minimum of 2 years' experience strongly preferred.
  • Fluency in English with strong verbal and written communication skills, required.
  • Fluency in Spanish required.
  • Working knowledge of public assistance programs in Kentucky, preferred.
  • Lived experience as a refugee or immigrant is welcome, and experience working with refugees and/or immigrants preferred.
  • Working knowledge of financial management and grant compliance, preferred.
  • Ability to document interactions and services provided accurately and efficiently.
  • Effective time management skills and ability to focus and work productively in a fast-paced environment.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver's license and access to a personal, insured vehicle.
  • US work authorization required.

Working Environment:

  • A combination of standard office environment and 'field' time within the service delivery area to perform the above outlined responsibilities.
  • Position hours are Monday-Friday, 9:00am-5:00pm.
  • May require occasional weekend and/or evening work.

Benefits:

The IRC offers a comprehensive and highly competitive set of benefits, including sick time, a 403b retirement savings plan, and an Employee Assistance Program. Full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance, and FSA for healthcare, childcare, and commuter costs.

Standard of Professional Conduct:

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion:

The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting.

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