Client Benefits Specialist

4 days ago

Louisville, Kentucky, United States International Rescue Committee Full time
Job Title: Client Benefits Specialist

International Rescue Committee (IRC) is seeking a Client Benefits Specialist to provide comprehensive services and conduct activities related to Refugee Cash Assistance (RCA) programs, funded by the Kentucky Office for Refugees (KOR), and other public benefits for which clients are eligible, funded by the KY Department for Community Based Services (DCBS).

Key Responsibilities:
  • Provide comprehensive and required services to IRC clients enrolling and enrolled in Refugee Cash Assistance (RCA) and other public benefits.
  • Review benefit applications for accuracy and make eligibility determinations, ensuring non-duplication of services.
  • Prepare all enrollment documents and conduct enrollment meetings, ensuring clients understand their rights and responsibilities.
  • Conduct monthly redetermination meetings, to track and plan participation in employment services for the purpose of determining continued eligibility.
  • Prepare the enrollment package on behalf of IRC clients.
  • Prepare and disseminate case closure documentation according to policies.
  • Maintain meticulous documentation and ensure that all deliverables are submitted to KOR and DCBS on time and in compliance with the policies and procedures.
  • Support benefits enrollment for other programs as directed by the Resettlement Manager.
Requirements:
  • Bachelor's degree in social work or related field of study preferred.
  • Working knowledge of public assistance programs in KY is preferred.
  • Lived experience as a refugee or immigrant is welcome, and experience working with refugees and/or immigrants preferred.
  • Demonstrated experience working with resettlement and refugee organizations is preferred.
  • A working knowledge of financial management and federal grant compliance knowledge and ability.
  • English proficiency, both spoken and written, is required.
  • Ability to document interactions and services provided and maintain updated and accurate documentation.
  • Proficiency with Microsoft Office Suite, comfort learning and working with other technical systems.
  • Effective time management skills and ability to focus and work productively in a fast-paced environment.
  • Demonstrated ability to work as a team member in a multi-cultural environment.
  • Valid driver's license: access to reliable transportation and required insurance to travel throughout the service delivery area.
  • Commitment to anti-racism and continual learning and growth; values a culture of diversity, equality, and inclusion.

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