Client Service Specialist II

2 weeks ago


Louisville, Kentucky, United States ADP Full time
Job Title: Client Service Specialist II

At ADP, we are seeking a highly skilled Client Service Specialist II to join our team. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their retirement plans are administered efficiently and effectively.

Key Responsibilities:
  • Act as the primary contact for retirement plans, providing prompt customer service and ensuring delivery of optimal service, client satisfaction, and client retention.
  • Proactively communicate with clients to evaluate and ensure delivery of optimal service, client satisfaction, and client retention.
  • Discuss products and services, and plan design with plan sponsors, and assist clients with requests for plan changes.
  • Monitor plan documents for adherence to applicable rules and regulations, and assist clients in complying with year-end requirements.
  • Provide feedback to management on results of proactive key initiatives and offer suggestions for further development.
Requirements:
  • Minimum of 2 years of successful experience as a Client Service Specialist I (or equivalent DC plan administration experience).
  • Experience in a client service environment required. ADP payroll and 401(k) experience is preferred.
  • Bachelor's Degree or its equivalent in education and experience.
  • Demonstrates strong oral/written communication skills, strong listening skills, and ability to learn quickly.

We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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