Client Relations Liaison
1 week ago
At AI Group, we value our partnered clients and strive to create long-lasting business relationships. Our Client Relations Assistant role is designed for individuals who are passionate about building relationships and providing exceptional customer service.
Responsibilities:
- Establish and maintain strong business relationships with clients
- Identify and resolve client issues and concerns
- Communicate effectively with clients, their consumers, and our team
- Utilize product knowledge to upsell products and services
- Provide personalized purchasing experiences and exceptional customer service
- Coordinate with the sales team to ensure process orders are completed and installation dates are set
- Document client information and submit it to our Senior Client Relations Assistants
- Collaborate with fellow Client Relations Assistants and other Customer Service and Sales team members
Requirements:
- High School Diploma or equivalent certification required
- Bachelor's Degree in Business Administration, Communications, Marketing, or related fields preferred
- 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or related fields preferred
- People-oriented and passionate about building relationships
- Charismatic and personable demeanor
- Results-driven and self-motivated
- Practices active listening and empathy
- Solution-oriented and takes initiative in resolving unexpected challenges
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