Client Relations Liaison

1 week ago


Louisville, Kentucky, United States AI Group Full time
Job Overview

At AI Group, we value our partnered clients and strive to create long-lasting business relationships. Our Client Relations Assistant role is designed for individuals who are passionate about building relationships and providing exceptional customer service.

Responsibilities:

  • Establish and maintain strong business relationships with clients
  • Identify and resolve client issues and concerns
  • Communicate effectively with clients, their consumers, and our team
  • Utilize product knowledge to upsell products and services
  • Provide personalized purchasing experiences and exceptional customer service
  • Coordinate with the sales team to ensure process orders are completed and installation dates are set
  • Document client information and submit it to our Senior Client Relations Assistants
  • Collaborate with fellow Client Relations Assistants and other Customer Service and Sales team members

Requirements:

  • High School Diploma or equivalent certification required
  • Bachelor's Degree in Business Administration, Communications, Marketing, or related fields preferred
  • 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or related fields preferred
  • People-oriented and passionate about building relationships
  • Charismatic and personable demeanor
  • Results-driven and self-motivated
  • Practices active listening and empathy
  • Solution-oriented and takes initiative in resolving unexpected challenges

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