Customer Engagement Specialist

2 weeks ago

Edison, New Jersey, United States Macys Full time

Are you excited to showcase your unique talents in a vibrant work environment?

At Macy's, Inc., we are dedicated to fostering a brighter future through diverse representation for everyone. This is our Mission Every One. We value the individuality of each team member, investing in personal growth and satisfaction. When we bring our authentic selves to work, it enriches our collective creativity and energy, benefiting all. Our achievements are built on the strength of our amazing colleagues collaborating together.

Position Overview:

As a Customer Engagement Specialist, your primary focus will be enhancing the customer journey by actively assisting shoppers in real-time to meet their needs. You will facilitate cross-category selling across various platforms to achieve sales objectives, drive growth, and elevate the shopping experience through personalized service across all departments. This role embodies the Own Your Style service model and requires a proactive attitude that exceeds expectations with a friendly and efficient approach to customer service. You will work closely with peers, particularly At Your Service colleagues, and connect customers with a Personal Stylist when needed.

What We Offer:

  • A welcoming, dynamic, and enjoyable work atmosphere
  • Empowerment to make a meaningful impact with measurable outcomes
  • Comprehensive medical, dental, vision, and retirement coverage
  • Employee Assistance Program (resources for mental health and financial literacy)
  • Fully-funded educational benefits, potentially covering 100% of tuition, books, and fees
  • Discounts on merchandise
  • Opportunities for involvement in Colleague Resource Groups (CRGs) and community service initiatives

Your Responsibilities:

  • Deliver an outstanding customer experience by selling products and addressing any needs, whether in-store or through virtual channels.
  • Utilize product knowledge and digital tools to boost sales by guiding customers in making informed product selections and broadening their merchandise options.
  • Assist customers in selecting the right products, with a focus on size and fit in apparel.
  • Promote your services by leveraging company marketing materials and utilizing the sales promotion calendar to drive sales.
  • Cultivate and maintain relationships throughout the store to effectively resolve issues and create optimal outcomes for customers.
  • Communicate regularly with the Sales and Customer Experience Manager, providing daily feedback to enhance the customer experience.
  • Uphold department recovery standards, including maintaining the selling floor and fitting rooms.
  • Adhere to asset protection protocols and compliance guidelines.

Who You Are:

  • Committed to upholding Macy's values of diversity, inclusion, and respect in every interaction with customers and colleagues.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Effective communicator, able to present information clearly to customers, peers, and management.
  • Resourceful and adaptable to changing priorities.
  • At least one year of experience in sales or retail.

Physical Requirements:

  • Ability to stand and walk for extended periods throughout the store or department.
  • Frequent use of computers and other technology, including handheld devices.
  • Capable of reaching, crouching, kneeling, stooping, and climbing ladders.
  • Ability to lift and move items weighing up to 50 lbs.

About Macy's:

This is an exciting time to join Macy's as we continue to focus on creating memorable experiences for every customer, whether their journey begins online or in-store. Our roles in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a positive impact on your colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team.

This job description is not exhaustive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to modify this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive workplace.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available upon request.

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