Healthcare Customer Service Specialist

2 weeks ago


Edison, New Jersey, United States Summit Health Full time
Healthcare Customer Service Specialist Job OverviewKey Responsibilities:
  • Warmly welcomes patients, visitors, and their families, providing guidance as necessary.
  • Effectively oversees the patient intake process while ensuring top-notch customer service.
  • Manages incoming calls, records messages, and exhibits professional telephone manners.
  • Keeps patients updated on any scheduling changes and offers reassurance during wait times.
  • Handles payment processing, reconciles daily financial transactions, and maintains precise records.
  • Assists with insurance verification, updates patient data, and coordinates appointment scheduling.
  • Works collaboratively with clinical personnel for pre-authorizations and referrals.
  • Communicates efficiently with management regarding any concerns.
Additional Responsibilities:
  • Performs various administrative tasks such as faxing, filing, and scanning documents.
  • Exhibits adaptability in work hours and provides coverage for colleagues when necessary.
  • Adheres to established procedures during downtime.
  • Completes other assigned duties as required.
Qualifications:
  • High School Diploma or GED is mandatory.
  • Heartsaver certification is required within the first month of employment.
  • Prior experience in a comparable position is preferred.
  • Strong English communication and customer service abilities are essential.
  • Excellent organizational skills and capacity to manage multiple tasks effectively.
  • Familiarity with medical office protocols and terminology is advantageous.
  • Basic computer proficiency is required; experience with electronic health record systems is a plus.
Travel Requirements:
  • Willingness to travel to different office locations as needed.
About Summit Health:Comprehensive BenefitsAt Summit Health, we value our team members for their contributions to transforming healthcare through connection. We provide a robust benefits package that includes Medical, Dental, Life, Disability, Vision, Flexible Spending Account options, and a 401k retirement plan.Commitment to Equal OpportunitySummit Health is dedicated to providing equal employment opportunities to all employees and applicants, free from discrimination based on various factors.Safety CommitmentSummit Health prioritizes the safety of our employees and applicants, actively working to prevent scams and fraudulent activities during the job search process.

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