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Customer Engagement Specialist

2 months ago

Edison, New Jersey, United States Sasha Buerano - State Farm Agent Full time
Position Overview

Benefits:

  • Employee discounts
  • Complimentary snacks and beverages
  • Paid time off
  • Opportunities for training and professional development

ROLE SUMMARY:
Are you enthusiastic and committed to assisting others? Do you have a goal-oriented mindset and a passion for making a difference in the community? At the Sasha Buerano State Farm Agency, we are eager to expand our sales team with driven, positive, and adaptable individuals who can assist families and small businesses in safeguarding their hard-earned assets through expert insurance guidance and solutions. Regardless of your previous sales experience, we are dedicated to investing in your success. Our new Sales Account Associates will receive continuous training and support to foster their career advancement.


We are excited to welcome your energy and marketing insights to our team as we strive for collective success.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims submissions, and billing inquiries.
  • Implement a customer-centric, needs-based review process to inform clients about various insurance alternatives.
  • Utilize effective communication skills to meet customer needs while promoting the growth of our business.

REQUIREMENTS:

  • Strong commitment to customer service excellence.
  • Preferred sales experience (including outside sales, inside sales representative, retail sales associate, or telemarketing).
  • Ability to obtain a Property and Casualty License.
  • Ability to secure a Life/Health License.
  • Capability to meet mutually established marketing objectives.
  • Interest in marketing products and services tailored to customer needs.

COMPENSATION AND BENEFITS:

  • Hourly wage plus commission/bonus structure.
  • Paid time off (including vacation and personal/sick days).
  • Health benefits.
  • Potential for growth and advancement within the office.