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Customer Support Specialist

2 months ago

Edison, New Jersey, United States PeopleShare Inc Full time
Join a vibrant and evolving team within a reputable insurance organization that prioritizes career advancement and job security.

Position Overview for Customer Support Specialist:

The Customer Service division operates from 8:00 AM to 7:00 PM. We seek candidates with adaptable schedules, as shifts will be assigned within this timeframe.

Additionally, there is a rotational Saturday commitment—every third Saturday—from 10:00 AM to 3:00 PM. 4 Days in Office, 1 Day of your choice for Remote Work
  • Compensation: $20-22 per hour
  • Temp-to-Perm Opportunity
Key Responsibilities for Customer Support Specialist:
  • Respond to inquiries regarding NJ auto, home, and umbrella insurance policies, coverages, and premiums; ensure thorough follow-up on all interactions.
  • Achieve first call resolution and simplify the customer experience.
  • Acquire and maintain comprehensive knowledge of all three insurance lines (Auto, Homeowner, and Umbrella) specific to NJ.
  • Precisely input and update policy details into various processing systems and manage phone inquiries.
Qualifications for Customer Support Specialist:
  • Outstanding interpersonal, listening, communication, and organizational abilities.
  • Minimum of 5 years of experience in a call center environment
  • Strong analytical and decision-making capabilities, along with excellent computer/data entry and mathematical skills.
  • High energy and a proactive approach to follow-up and ownership.
PeopleShare Inc. is a leading staffing agency in the region, offering both temporary and permanent positions across various roles. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy encompasses all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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