Customer Engagement Representative
2 weeks ago
Key Responsibilities:
- Initiate outbound communications with existing clients to understand their requirements and foster loyalty.
- Deliver exceptional customer support by addressing questions and resolving concerns.
- Utilize professional phone etiquette to ensure effective communication.
- Evaluate customer accounts to identify potential upselling opportunities.
- Keep precise records of all interactions for future reference.
- Work collaboratively with various departments to enhance the overall customer experience.
Qualifications:
- Prior experience in customer service or sales is advantageous.
- Excellent communication skills with a focus on providing effective solutions.
- Proficient in data entry and navigating computer systems.
- Proficiency in Spanish is a plus.
Become a part of our organization as a Customer Loyalty Specialist and play a vital role in nurturing positive relationships with our clients. We offer a collaborative work environment, competitive salary, and ample opportunities for professional development.
Employment Type: Full-time
Work Hours: 50 hours per week
Employee Benefits:
- 401(k) retirement plan
- Dental coverage
- Health insurance
- Comprehensive training programs
- Paid leave
- Vision coverage
Experience Requirement:
- Minimum of 1 year in a relevant field
Work Schedule:
- Morning shifts available
Work Days:
- Monday through Friday
Work Environment:
- Office and call center settings
Relocation:
- Relocation may be necessary
Work Location: In-person
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