Supervisor, Event Operations

1 week ago

Portland, Oregon, United States SP Plus Corporation Full time

About the Role

At SP Plus Corporation, we are driven by our promise to make every moment matter for a world on the go. As a Supervisor, Special Events, you will play a critical role in ensuring the success of our events by providing exceptional customer service, managing event operations, and leading a team of event staff.

Key Responsibilities

  • Verify event transactions against cash handling procedures during event wrap-ups.
  • Respond to customer service issues and resolve them promptly and professionally.
  • Maintain order and organization in assigned event areas.
  • Develop and maintain relationships with event stakeholders, including police departments and security personnel.
  • Supervise event staff and serve as a liaison between staff and upper management.
  • Count event attendees and track event metrics as needed.
  • Maintain a neat and clean appearance and adhere to company dress code standards.
  • Report any unknown, observed, or suspected violations of company policy, safety hazards, or unusual occurrences to management.
  • Troubleshoot minor issues with event equipment and technology.
  • Complete daily event inspections and required documentation.
  • Assist with event cleanup and maintenance tasks.
  • Substitute for other event staff as needed.
  • Have a thorough knowledge of event operations, including event logistics, vendor management, and customer service.
  • Complete other duties as assigned.

Requirements

  • Candidates must be at least 18 years old.
  • High school diploma or equivalent required.
  • Cash handling or event experience preferred, but not required.
  • Ability to read and comprehend simple instructions, short correspondence, and memos in English.
  • Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
  • Ability to effectively respond positively to customer problems or complaints.
  • Ability to adapt to changes in the work environment and deal with unexpected events.
  • Valid state-issued driver's license with a current address and acceptable driving record required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is required to work outside in varying weather conditions. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP Plus Corporation is an equal opportunity employer committed to diversity and inclusion. We do not tolerate harassment or retaliation against any employee or applicant based on protected characteristics or because the individual exercised their EEO rights.

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