Patient Engagement Specialist
2 weeks ago
Position Overview:
As a vital member of our team, the Patient Care Coordinator plays a crucial role in delivering outstanding service to our patients. This position involves welcoming patients and ensuring that all check-in and checkout procedures are executed efficiently.
Key Responsibilities:
1. Warmly greet patients, clients, and visitors as they enter the facility.
2. Professionally handle phone inquiries and provide timely responses.
3. Schedule patient appointments with accuracy.
4. Collect and verify patient and insurance details.
5. Input patient demographics into the Electronic Medical Record (EMR) system, ensuring completeness.
6. Confirm vision and medical insurance information and update the EMR accordingly.
7. Maintain a thorough understanding of various insurance plans and effectively communicate this information to patients.
8. Review schedules to verify insurance eligibility prior to appointments and ensure documentation is complete.
9. Prepare and submit insurance claims, while generating reports to confirm all charges are processed.
10. Print and organize necessary forms for patient visits.
11. Collect and accurately record all payments, co-pays, and charges in the EMR.
12. Allocate balances to insurance as required.
13. Keep a tidy and organized workspace.
14. Utilize time, equipment, and supplies efficiently.
15. Perform additional tasks as assigned by management.
Qualifications:
- High school diploma or equivalent required.
- Basic proficiency in computer usage.
- Excellent organizational skills with a keen attention to detail.
- Strong verbal and written communication abilities.
- Commitment to maintaining patient confidentiality and privacy.
Benefits:
- 401(k) plan with matching contributions.
- Comprehensive medical, dental, life, short-term and long-term disability insurance.
- Vision Service Plan.
- Employee Vision Discount Program.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
Paid Time Off:
- Paid holidays and time off.
*Benefits applicable to full-time employees only.
Physical Requirements:
This role necessitates effective communication, the ability to operate necessary equipment, and mobility within the office environment.
Employment Type:
Full-time
Travel Requirements:
Minimal travel expected.
Work Environment:
On-site position.
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