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Footwear Sales Specialist
2 months ago
Position Overview: The Footwear Sales Specialist will play a crucial role in assisting the sales team by conducting on-site shoe fittings. The ideal candidate should exhibit professionalism, reliability, and flexibility, along with a positive demeanor and exceptional customer service abilities. This role involves managing the operational aspects of the on-site store for two days each week, focusing on customer service, sales maximization, merchandise management, inventory control, and the logistics of product shipping and receiving.
Key Responsibilities:
- Drive sales performance; aim to meet or surpass productivity targets.
- Foster relationships with existing clients to promote and secure orders.
- Adhere to company policies and safety protocols while understanding the container concept.
- Build and maintain long-term relationships with customers.
- Assist customers in selecting products tailored to their specific needs.
- Oversee inventory levels across storage areas and maintain organization.
Essential Duties:
- Demonstrate products and services to clients, aiding them in choosing the most suitable footwear for their requirements.
- Utilize effective selling techniques to engage customers and present tailored solutions.
- Maintain comprehensive knowledge of products and services to assist customers in making informed decisions.
- Facilitate order processing, manage shipments, and prepare for upcoming fittings.
- Handle inventory pick-up and drop-off tasks.
- Provide information, address inquiries, and assist with payment transactions for customers.
- Resolve customer issues and complaints efficiently.
- Ensure accurate processing of sales and returns.
- Set up displays and manage inventory in client locations.
- Safeguard all products on-site.
- Support the on-site service team with fit kit preparation as needed.
- Engage in light travel within the region for on-site fittings when required.
Qualifications:
- 2-3+ years of experience in retail sales is preferred.
- Ability to work independently during on-site fittings.
- Strong time management skills and the capacity to multitask effectively.
- Proven success in generating sales.
- Demonstrated commitment to customer service excellence.
- Ability to build and sustain relationships and drive sales in person.
- Sound judgment and decision-making skills.
- Effective presentation and problem-solving abilities.
- Maintain up-to-date sales materials and product knowledge.
- Exceptional customer service skills.
- Professional written and verbal communication skills.
- Strong organizational and planning capabilities.
- Motivated to achieve goals and deliver results.
- Proficient in Microsoft Office and capable of using Point of Sale (POS) systems.
Requirements:
- Local travel to clients is necessary, requiring a valid driver's license in good standing.
- Flexibility to work a varied schedule, including weekends and nights.
Education:
- A high school diploma or GED is required.
Shoes For Crews is an equal opportunity employer dedicated to fostering a diverse and inclusive workforce. We provide equal employment opportunities to all individuals without regard to any unlawful considerations.