Senior Patient Services Representative
2 weeks ago
Overview:
Welcomes, guides, and organizes patients and visitors within the clinic environment. Acts as a crucial link between patients and the healthcare team. May perform various administrative tasks within the clinic. Confirms insurance coverage and aids in referral processes. Collects payments and prepares cash for banking.
Key Responsibilities:
- Ensures a smooth patient check-in process, verifies personal and insurance details, and inputs data into the electronic system. Guarantees accuracy of patient account information.
- Handles incoming calls, takes messages, and assists with inquiries from patients and staff.
- Responds promptly to requests for patient account adjustments and/or updates.
- Books patient appointments in line with physician protocols.
- Collects payments at the time of service; manages outstanding balances and/or sets up payment arrangements as needed.
The following tasks may also be included:
- Registers patients, verifies and updates essential information in their medical records. Aids patients in completing necessary documentation.
- Schedules appointments based on clinician availability and adheres to office scheduling guidelines.
- Assists the front office supervisor with additional administrative responsibilities such as managing front-end tasks, addressing denials, and correcting errors to ensure clean claims.
- Greets visitors and addresses routine inquiries for information.
- Adheres to CHRISTUS Health policies regarding the Health Insurance Portability and Accountability Act (HIPAA), aimed at preventing unauthorized disclosure of Protected Health Information (PHI).
- Maintains confidentiality at all times.
- Utilizes effective oral and written communication skills to convey information clearly and positively, in alignment with the CHRISTUS Mission.
- Complies with established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards.
- Performs job duties in a manner consistent with the CHRISTUS Mission and Code of Ethics, supporting the organization's commitment to cultural diversity.
- Supports and upholds the CHRISTUS Service Guarantee.
- Completes other related tasks as assigned by management.
Employment Type:
Full Time
Equal Employment Opportunity:
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