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Patient Service Representative
2 months ago
We are seeking a highly skilled Patient Service Representative to join our team at Community Care Partners. As a Patient Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless patient experience.
Key Responsibilities- Customer Service: Provide top-notch customer service to patients, responding to their needs and concerns in a timely and professional manner.
- Registration and Scheduling: Collect and validate patient insurance information, identification, and prepares registration forms, ensuring all necessary documents are completed and accurate.
- Front Desk Operations: Check-in patients at the front desk, scan documents into patient charts, and maintain a clean and organized reception area.
- Financial Transactions: Collect and record copayments and outstanding balances, balance cash drawer daily, and inform patients of costs of care being provided.
- Communication: Communicate efficiently with back-office staff regarding patient needs, answer phone calls in a professional manner, and follow procedures for routing calls.
- Confidentiality: Maintain confidentiality of sensitive patient information at all times.
- Education: High school graduate or equivalent is required.
- Certificate/License: None.
- Experience: A minimum of one (1) year of customer service experience is required.
At Community Care Partners, we value our patients and strive to provide exceptional care. As a Patient Service Representative, you will have the opportunity to make a positive impact on our patients' lives and be part of a dynamic team that is dedicated to delivering high-quality care.
