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Senior Patient Services Representative
2 months ago
Overview:
Welcomes, guides, and organizes patients and visitors. Acts as a bridge between patients and healthcare personnel. May assist with various operational tasks within the clinic. Confirms insurance coverage and aids in referral processes. Collects payments and prepares cash for banking.
Key Responsibilities:
- Ensures smooth patient check-in, verifies personal and insurance details, and inputs data into the system. Guarantees accuracy of patient account information.
- Handles incoming calls, takes messages, and provides assistance with inquiries from patients and staff.
- Responds promptly to requests for corrections and updates to patient accounts.
- Books appointments for patients following physician protocols.
- Collects payments at the time of service; manages outstanding balances and/or sets up payment arrangements as needed.
The following tasks may also be undertaken:
- Registers patients, verifies and updates essential information in medical records. Aids patients in completing necessary documentation.
- Schedules appointments according to clinician availability and adheres to office scheduling protocols.
- Assists front office leadership with various administrative tasks such as front-end operations, claim denials, and correcting errors to ensure clean claims.
- Greets visitors and addresses routine inquiries for information.
- Adheres to CHRISTUS Health guidelines concerning the Health Insurance Portability and Accountability Act (HIPAA), aimed at preventing unauthorized access to Protected Health Information (PHI).
- Maintains confidentiality at all times.
- Utilizes effective oral and written communication skills to convey information clearly and positively, in alignment with the CHRISTUS Mission.
- Follows established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards.
- Conducts job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics, supporting the cultural diversity objectives of CHRISTUS Health.
- Supports and adheres to the CHRISTUS Service Guarantee.
- Performs additional related tasks as assigned by management.
Employment Type:
Full Time
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