Senior Patient Services Representative

1 week ago


San Antonio, Texas, United States Christus Health Full time
Job Summary

We are seeking a highly skilled and compassionate Senior Patient Services Representative to join our team at Christus Health. As a key member of our patient services team, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Patient Check-In and Verification: Maintain the flow of patient check-in, verify demographic and insurance information, and enter it into our computer database. Ensure that patient information is accurate and up-to-date.
  • Communication and Scheduling: Assist with answering phones, taking messages, and responding to patient and staff inquiries. Schedule appointments for patients in accordance with physician guidelines.
  • Payment and Collections: Collect time of service payment amounts, collect prior balance amounts, and arrange payment plans as requested.
  • Administrative Support: Assist with various administrative duties, such as front-end tasks, denials, work queues, and correcting errors to ensure clean claims.
  • Confidentiality and HIPAA Compliance: Maintain strict confidentiality and adhere to CHRISTUS Health's guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Communication and Teamwork: Use oral and written communication skills to effectively convey ideas in a clear and positive manner that is consistent with the CHRISTUS Mission. Maintain established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
  • Requirements: High school diploma or equivalent, knowledge of managed care preferred, ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine. Excellent interpersonal and communication skills and good math knowledge essential. Some college preferred, three or more years of experience in a healthcare organization, ICD9 and CPT coding (advanced skills) preferred, experience with charge posting or collections preferred.
Work Environment

This is a per diem as needed position.



  • San Antonio, Texas, United States Christus Health Full time

    Job Summary:Christus Health is seeking a highly skilled Patient Financial Representative Senior to join our team. As a key member of our revenue cycle team, you will be responsible for ensuring that our patients receive high-quality financial services while meeting or exceeding company key performance metrics.Key Responsibilities:Perform revenue cycle...


  • San Antonio, Texas, United States HealthLink, Inc. Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at HealthLink, Inc.Key Responsibilities:Collect and process patient payments, including co-pays and insurance claimsObtain and verify patient authorizations and insurance informationCoordinate office services and activities to ensure efficient...


  • San Antonio, Texas, United States United Surgical Partners Full time

    Job Summary:We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at United Surgical Partners. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities:Greet and check patients in at the front...


  • San Antonio, Texas, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeRequired Skills: Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite including Excel, Word, PowerPoint, etc.Job Overview:As a vital member of our team at Sun Technologies, you will take on the role of a healthcare customer service representative. Your primary responsibility will be to...


  • San Antonio, Texas, United States Christus Health Full time

    About This RoleWe are seeking a highly skilled and experienced Senior Patient Financial Representative to join our team at Christus Health. As a key member of our Revenue Cycle division, you will play a critical role in ensuring the timely and efficient resolution of patient accounts and the reconciliation of outstanding balances.Key ResponsibilitiesMeet and...


  • San Antonio, Texas, United States HealthLink, Inc. Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at HealthLink, Inc.Key Responsibilities:Coordinate administrative duties in a rehabilitation clinic with 1 to 12 Providers.Coordinate office services and related activities.Follow established programs for the maximum utilization of services and...


  • San Antonio, Texas, United States Christus Health Full time

    Overview:Welcomes, guides, and organizes patient visits and inquiries. Acts as a bridge between patients and healthcare professionals. May assist with various operational tasks within the clinic. Confirms insurance eligibility and facilitates referrals. Collects payments and prepares cash for deposits.Key Responsibilities:Ensures smooth patient check-in,...


  • San Antonio, Texas, United States Christus Health Full time

    Overview:Welcomes, guides, and organizes patients and visitors. Acts as a bridge between patients and healthcare personnel. May assist with various operational tasks within the clinic. Confirms insurance coverage and aids in referral processes. Collects payments and prepares cash for banking.Key Responsibilities:Ensures smooth patient check-in, verifies...


  • San Antonio, Texas, United States Christus Health Full time

    Overview:Welcomes, guides, and organizes patient visits and inquiries. Acts as a bridge between patients and healthcare personnel. May assist with various operational tasks within the clinic. Confirms insurance coverage and facilitates referrals. Collects payments and prepares cash for banking.Key Responsibilities:Ensures a smooth patient check-in process,...


  • San Antonio, Texas, United States Christus Health Full time

    Overview:Welcomes, guides, and organizes patients and visitors within the clinic environment. Acts as a crucial link between patients and the healthcare team. May perform various administrative tasks within the clinic. Confirms insurance coverage and aids in referral processes. Collects payments and prepares cash for banking.Key Responsibilities:Ensures a...


  • San Antonio, Texas, United States Christus Health Full time

    Overview:Welcomes, guides, and organizes patients and visitors. Acts as a bridge between patients and healthcare personnel. May support various functions within the clinic. Confirms insurance coverage and aids in referral processes. Collects payments and prepares cash for bank deposits.Key Responsibilities:Ensures smooth patient check-in, verifies personal...


  • San Antonio, Texas, United States Sonder Full time

    Sonder is revolutionizing the hospitality industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.As a Senior Central Guest Services Representative, you will be a subject matter expert who supports and coaches new and tenured representatives while supporting...


  • San Antonio, Texas, United States Christus Health Full time

    Job Summary:This position provides backup support for business office functions, ensuring seamless coverage for various operational work units within Christus Health. Key responsibilities include:Providing backup coverage and support for various positions within Christus Health as assigned by the manager.Delivering coaching and mentoring to associates on...


  • San Antonio, Texas, United States UT Health San Antonio Full time

    Job OverviewUnder minimal supervision, the Lead Patient Services Representative is responsible for delivering exceptional customer service to patients. This includes managing appointment scheduling, overseeing check-in and check-out processes, verifying insurance coverage, obtaining necessary authorizations, and conducting telephone triage. Key...


  • San Antonio, Texas, United States UT Health San Antonio Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Services Representative Lead to join our team at UT Health San Antonio. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and support services in a fast-paced healthcare environment.Key ResponsibilitiesCoordinate Patient Care:...


  • San Antonio, Texas, United States University Health System Full time

    Job Summary:As a Senior Member Service Representative at University Health System, you will serve as a liaison to members and providers regarding benefits and services, resolving member and provider issues, and providing information regarding all aspects of the Special Member Service. This role requires comprehensive knowledge of STAR Kids and STAR PLUS...


  • San Antonio, Texas, United States UT Health San Antonio Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Services Representative Lead to join our team at UT Health San Antonio. As a key member of our clinical operations team, you will be responsible for providing exceptional customer service to patients, coordinating staff activities, and ensuring efficient workflow and patient satisfaction.Key...


  • San Antonio, Texas, United States University Health System Full time

    Job Summary:As a Senior Member Service Representative at University Health System, you will serve as a liaison to members and providers regarding benefits and services, resolving member and provider issues, and providing information regarding all aspects of the Special Member Service. This role requires comprehensive knowledge of STAR Kids and STAR PLUS...


  • San Antonio, Texas, United States Community Care Partners Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Community Care Partners. As a Patient Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless patient experience.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to patients,...


  • San Antonio, Texas, United States Vezita Healthcare Inc DBA - Vezita Consulting Full time

    Exciting Opportunity: Senior Patient Financial Representative at Vezita Healthcare IncBecome a vital part of a proactive financial teamAssist in overseeing patient financial accounts and addressing inquiriesWork collaboratively with multiple departments to guarantee precise billing processesPosition Details:Type: Temporary contract with possibilities for...