Lead Patient Services Representative

2 weeks ago


San Antonio, Texas, United States UT Health San Antonio Full time

Job Overview
Under minimal supervision, the Lead Patient Services Representative is responsible for delivering exceptional customer service to patients. This includes managing appointment scheduling, overseeing check-in and check-out processes, verifying insurance coverage, obtaining necessary authorizations, and conducting telephone triage.

Key Responsibilities
This role involves coordinating staff and activities to ensure smooth office operations within a clinical setting, thereby enhancing workflow efficiency and patient satisfaction. The representative will also mentor and guide junior team members, assist in identifying and resolving operational challenges, and provide training to new hires as required.

Location:
This position is based in a clinical environment.

Core Duties
- Facilitate communication between primary care providers, managed care organizations, specialists, and patients regarding service authorizations and insurance inquiries.
- Schedule patient appointments, greet individuals upon arrival, and perform registration and check-in/out functions.
- Verify insurance benefits and assist patients during exams, tests, and procedures.
- Maintain accurate patient records and databases, prepare correspondence, billing, and reports.
- Provide authorizations, referrals, and general clerical support in a patient care setting.
- Train and guide staff while providing regular relief support.
- Execute all other assigned duties.

Qualifications
The ideal candidate is detail-oriented, capable of organizing and coordinating tasks within tight schedules, and adept at managing urgent requirements promptly. Proficiency in Microsoft Word, Excel, PowerPoint, and email software is essential. Strong verbal and written communication skills are required, including the ability to draft memorandums, letters, and other official documents.

Education:
A high school diploma or GED is mandatory.

License and Certification:
No specific licenses or certifications are required.

About Us
UT Health San Antonio offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance, life insurance, retirement plans, and generous paid time off. Employees can also enjoy flexible spending accounts and various discounts on services.

Equal Employment Opportunity
UT Health San Antonio is committed to promoting equal employment opportunities for all individuals, regardless of race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.



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