Client Support Administrator

2 weeks ago

Windsor, Connecticut, United States Morris Group, Inc. Full time
Job Overview

About Us:

Morris Group, Inc. is a leading machine tool distribution network in North America, recognized as a USA Today Top Workplace. As a family-owned and operated enterprise, we are dedicated to supporting manufacturers of precision machined components across the United States. Our goal is to empower manufacturers to enhance their productivity and maintain a competitive edge in the global market.

Position Summary:

We are currently seeking a diligent and motivated Customer Service Administrator for our operations. This role is essential in providing support to our customers and financial partners, ensuring smooth communication and transaction processing.

Key Responsibilities:

  • Act as a liaison between clients and billing service centers.
  • Investigate and resolve misdirected payments.
  • Process payoff requests, ensuring accuracy and proper documentation of accounts marked as paid in full.
  • Assist with contract payments and manage insurance billing and collections.
  • Maintain comprehensive records of all customer interactions and communications within our system.
  • Handle filing, scanning, and general office tasks, including managing incoming and outgoing correspondence and ordering supplies.
  • File UCC financing statements as required.
  • Request and verify insurance certificates for correctness.
  • Facilitate simple equipment financing transactions.
  • Provide general administrative support as needed.

Qualifications:

  • Associate degree in Business Administration or equivalent experience; familiarity with equipment leasing is advantageous.
  • Strong verbal and written communication skills, along with effective problem-solving abilities.
  • Detail-oriented and organized, capable of managing multiple tasks in a fast-paced environment with minimal supervision.
  • Adept at prioritizing workload amidst shifting demands.
  • Exceptional customer service and time management skills.
  • Proficient in mathematics; experience in a financial setting is a plus.
  • Proficiency in Microsoft Office Suite is required; knowledge of other financial software is beneficial.

Additional Responsibilities:

  • Perform related duties as assigned.

Employee Benefits:

We value our employees and offer a comprehensive benefits package designed to support their success both professionally and personally:

  • Competitive starting salary.
  • Comprehensive health benefits, including a zero premium medical plan, vision, dental, and company-paid life insurance.
  • Generous Paid Time Off policy, starting with 23 days in the first year.
  • 10 Company Paid Holidays.
  • 401(k) retirement plan with company contributions.
  • Tuition reimbursement programs.
  • Employee appreciation events and additional perks.
  • Employee Assistance Program.

Physical and Mental Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to move throughout the workplace and access all areas.
  • Capacity to concentrate and remain focused while managing multiple tasks and responsibilities.
  • Must be able to perform bending, twisting, stooping, reaching, and lifting moderate to heavy materials, up to 50 lbs.
  • Frequent use of hands for various tasks.
  • Vision capabilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to maintain composure in everyday stressful situations.

Morris Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

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