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Client Support Administrator

2 months ago

Windsor, Connecticut, United States Morris Group, Inc. Full time
Job Overview

About Us:

Morris Group, Inc. is a prominent machine tool distribution network in North America, renowned for its commitment to excellence and customer satisfaction. As a family-owned enterprise, we strive to empower manufacturers of precision machined components by enhancing their productivity and competitiveness in the global market.

Position Summary:

We are currently seeking a dedicated and detail-oriented Customer Service Admin for our operations. This role offers a unique opportunity to engage with customers and financial institutions, ensuring seamless communication and service delivery.

Key Responsibilities:

  • Act as a liaison between clients and billing service centers.
  • Investigate and resolve misdirected payments.
  • Process payoff requests, ensuring accuracy and proper documentation of accounts marked as paid in full.
  • Assist with contract payments, insurance billing, and collections.
  • Maintain comprehensive records of all customer interactions and notes within the system.
  • Handle filing, scanning, and general office tasks, including managing incoming and outgoing mail and ordering supplies.
  • File UCC financing statements accurately.
  • Request and verify insurance certificates for correctness.
  • Facilitate simple equipment finance transactions.
  • Provide general administrative support as needed.

Qualifications:

  • Associate degree in Business Administration or equivalent experience; familiarity with equipment leasing is advantageous.
  • Strong verbal and written communication skills, along with effective problem-solving abilities.
  • Highly organized and detail-oriented, capable of managing multiple tasks in a fast-paced environment with minimal supervision.
  • Adept at prioritizing workload in a dynamic, high-volume setting.
  • Exceptional customer service and time management skills.
  • Solid mathematical skills; experience in finance is a plus.
  • Proficient in Microsoft Office Suite; knowledge of other financial software is beneficial.

Additional Responsibilities:

  • Perform related duties as assigned.

Benefits:

We value our employees and offer a comprehensive benefits package designed to support their success both professionally and personally:

  • Competitive starting salary.
  • Comprehensive health benefits, including a zero premium medical plan, vision, dental, and company-paid life insurance.
  • Generous Paid Time Off, starting with 23 days in the first year.
  • 10 Company Paid Holidays.
  • 401(k) retirement plan with company contributions.
  • Tuition reimbursement opportunities.
  • Employee appreciation events and perks.
  • Employee Assistance Program.

Physical and Mental Requirements:

  • Ability to navigate all areas of the workplace.
  • Capacity to concentrate and manage multiple tasks effectively.
  • Physical ability to perform bending, twisting, stooping, reaching, and lifting of materials up to 50 lbs.
  • Frequent use of hands for various tasks.
  • Vision capabilities required include close, distance, peripheral vision, depth perception, and focus adjustment.
  • Ability to maintain composure in everyday stressful situations.

Morris Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.