Guest Services Representative

2 weeks ago


Government Camp, Oregon, United States Mt Hood Skibowl Full time
Job Overview

Location
Mt. Hood Skibowl Campus

Position Summary:

As a key member of our team, you will be responsible for providing exceptional service to our guests. Your primary duties will include selling tickets, passes, gift cards, and various retail items. You will serve as the first point of contact for visitors, ensuring a welcoming atmosphere and addressing inquiries related to the Skibowl and the Mt. Hood area. You will utilize a computerized point-of-sale (POS) system for processing transactions and ticket printing, while also managing customer feedback and concerns.

Key Responsibilities:
  • Deliver outstanding service to enhance the guest experience.
  • Efficiently operate the computerized POS system for transactions.
  • Guide guests to their desired locations and provide accurate information.
  • Manage incoming calls and messages, responding or directing them as necessary.
  • Maintain and organize retail spaces, including inventory management.
  • Possess comprehensive knowledge of Skibowl and its surrounding attractions.
  • Effectively address and resolve guest complaints.
  • Collaborate with various departments to ensure smooth operations.
  • Assist in additional areas as required.
  • Keep the workstation tidy and dispose of waste appropriately.
Qualifications:

Requirements:
  • Exhibit a positive demeanor and a strong willingness to assist.
  • Demonstrate excellent interpersonal skills.
  • Proficient in Microsoft Office and various software applications.
  • Previous retail or resort experience is advantageous.
  • Experience with cash handling and cashier duties is preferred.
  • Adhere to the department's appearance standards.
  • Ability to work in a confined space for extended periods.
  • Willingness to learn about basic resort operations.
  • Creative problem-solving skills to address unexpected inquiries.
  • Capability to stand for long shifts and lift up to 25 lbs. when necessary.
  • Availability to work during various shifts, including weekends and holidays.
  • Strong verbal and written communication abilities.


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