Ticket Sales Associate

2 weeks ago


Government Camp, Oregon, United States Mt Hood Skibowl Full time
Job Overview

Location
Mt. Hood Skibowl Campus

Position Summary:

As a key member of our team, you will be responsible for providing exceptional service to our guests. Your primary duties will include selling tickets, passes, gift cards, and retail merchandise. You will serve as the first point of contact for guests, ensuring they have a positive experience while addressing inquiries related to the Skibowl and Mt. Hood area. Proficiency in using a computerized point-of-sale (POS) system for retail transactions and ticket printing is essential. You will also handle customer feedback and concerns, ensuring a satisfactory resolution.

Key Responsibilities:
  • Deliver outstanding service to all guests, enhancing their overall experience.
  • Utilize the computerized POS system efficiently and accurately.
  • Guide guests to their desired locations and provide accurate information.
  • Manage incoming calls, voicemails, and radio communications, responding or transferring as necessary.
  • Assist in setting up, stocking, cleaning, and organizing retail spaces; conduct inventory as required.
  • Maintain comprehensive knowledge of Skibowl, affiliated companies, and the surrounding area.
  • Effectively address and resolve guest complaints and concerns.
  • Collaborate with various departments to ensure seamless operations.
  • Support other areas of the business as needed.
  • Keep the workstation tidy and dispose of waste appropriately.
Qualifications:

Requirements:
  • Exhibit a positive demeanor and a willingness to contribute to the team.
  • Demonstrate strong interpersonal skills.
  • Proficient in Microsoft Office and various software applications.
  • Previous retail or resort experience is advantageous.
  • Experience with cash handling and cashier duties is preferred.
  • Adhere to the department's appearance standards.
  • Ability to work in a confined space for extended periods.
  • Willingness to acquire knowledge of basic resort operations.
  • Creative problem-solving skills to address unexpected inquiries.
  • Capable of standing for an 8-hour shift.
  • Able to lift up to 25 lbs. when necessary.
  • Availability to work various shifts, including weekends and holidays.
  • Strong written and verbal communication abilities.


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