Customer Service tickets

3 months ago


Government Camp, United States Mt Hood Skibowl Full time
Job Details

Job Location
Mt. Hood Skibowl Campus - Government Camp, OR

Description

Job Summary: Sell tickets, passes, gift cards & retail items to guests; Act as first contact for guests; Offer exemplary guest service to all guests; Answer a wide variety of questions regarding Skibowl/Mt. Hood area and uses a computerized POS system for retail and ticket printing; Handle problems/issues pertaining to customer complaints and or comments; Answer telephones; Address staff concerns

Essential Job Functions
  • Provide a positive experience for all guests
  • Able to use computerized POS system accurately and effectively
  • Direct guests to desired locations; answer general information questions accurately
  • Answer telephones, voicemails, radios and respond to or transfer calls accordingly
  • Set up, stock, clean, and organize retail stores as needed; Inventory as needed
  • Complete knowledge of Skibowl, sister companies and surrounding areas
  • Able to facilitate and satisfy displeased guests
  • Work closely with multiple departments
  • Help out in other areas as needed
  • Maintain a clean workstation and remove garbage around the area
Qualifications

Requirements
  • Must display a positive attitude and exhibit willingness to work
  • Must demonstrate strong people skills
  • Proficiency with Microsoft Office, Computers, Various software programs
  • Retail experience preferred; Resort experience preferred
  • Prior cash handling experience and cashier experience preferred
  • Must be willing to adhere to the appearance code of the department
  • Must be able and willing to work in a small area for long periods of time
  • Must possess or be willing to acquire knowledge of basic resort information
  • Must be able to think creatively to answer unforeseen questions and solve problems
  • Must be able to stand for an 8 hour shift
  • Must be able to lift 25lbs. if needed
  • Must be able to work days/nights as well as Holidays/Weekends
  • Strong written and oral communication skills


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