Customer Service Associate

2 weeks ago


Government Camp, Oregon, United States Mt Hood Skibowl Full time
Job Overview

Position Level
Entry Level

Location
Mt. Hood Skibowl Campus

Employment Type
Seasonal

Shift
Day Shift

Role Summary:

As a vital member of our team, you will be responsible for providing exceptional service to our guests. Your primary duties will include selling tickets, passes, gift cards, and various retail products. You will serve as the first point of contact for visitors, ensuring they receive outstanding assistance and information about the Skibowl and Mt. Hood area. You will utilize a computerized Point of Sale (POS) system for transactions and ticket printing, while also addressing customer inquiries and resolving any issues that may arise.

Key Responsibilities:
  • Deliver a welcoming experience for all guests.
  • Effectively operate the computerized POS system.
  • Guide guests to their desired locations and provide accurate information.
  • Manage incoming calls, voicemails, and radio communications.
  • Maintain and organize retail spaces, including stocking and cleaning.
  • Possess comprehensive knowledge of Skibowl and the surrounding areas.
  • Address and resolve guest complaints with professionalism.
  • Collaborate with various departments to enhance guest experiences.
  • Assist in other areas as necessary.
  • Keep the work area tidy and dispose of waste appropriately.
Qualifications:

Essential Requirements:
  • Exhibit a positive demeanor and a strong willingness to assist.
  • Demonstrate excellent interpersonal skills.
  • Proficient in Microsoft Office and various software applications.
  • Previous retail or resort experience is preferred.
  • Experience in cash handling and cashier duties is advantageous.
  • Adhere to the department's appearance standards.
  • Ability to work in a confined space for extended periods.
  • Willingness to acquire knowledge of basic resort information.
  • Creative problem-solving skills to address unexpected inquiries.
  • Capable of standing for an 8-hour shift.
  • Able to lift up to 25 lbs. when necessary.
  • Availability to work during days, nights, holidays, and weekends.
  • Strong written and verbal communication abilities.
Equal Employment Opportunity Statement:

Mt. Hood Skibowl is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.
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