Customer Service Operations Manager

2 weeks ago


Wellington, Kansas, United States AAR Full time
Job Title: Customer Service Operations Manager

About AAR Corp:
AAR Corp (NYSE: AIR) is a prominent global provider of aerospace and defense aftermarket solutions, employing over 6,000 professionals across more than 60 locations in over 20 countries. Headquartered in the Chicago area, AAR serves both commercial and government clients in over 100 nations through four key operational segments: Parts Supply, Integrated Solutions, Repair and Engineering, and Expeditionary Services.

Company Mission:
AAR is dedicated to empowering individuals to create innovative aerospace solutions today, ensuring safe travel for tomorrow. Our mission is to exceed expectations by delivering value-driven aerospace aftermarket solutions that adapt to the changing needs of our global clientele.

Position Overview:
The Customer Service Operations Manager is responsible for overseeing, guiding, and approving the work of team members within the department.

Key Responsibilities:
1. Lead and direct departmental activities, ensuring alignment with company objectives.
2. Utilize technical expertise while fostering a collaborative environment.
3. Maintain comprehensive knowledge of company policies, safety protocols, and product offerings.
4. Analyze operational activities, costs, and forecasts to assess progress towards goals.
5. Compile and manage a list of core products and services to enhance sales strategies.
6. Engage with regular and prospective clients to provide essential product and company information.
7. Support the Group Sales team with RFPs, including pricing data and technical responses.
8. Develop and refine processes related to aircraft maintenance, repair, and overhaul services.
9. Manage customer quotes and credit terms, ensuring compliance with contracts.
10. Evaluate the suitability of aircraft components based on customer requirements.
11. Monitor customer credit ratings and address any issues with the sales team.
12. Provide timely delivery estimates and status updates to customers.
13. Prepare transaction reports and maintain budget compliance.
14. Input new customer and sales data into the ERP system.
15. Cultivate relationships with maintenance contacts and resolve customer issues effectively.
16. Contribute to the annual business planning process and develop new product information strategies.

Qualifications:
Bachelor's Degree with 2-4 years of experience in a leadership role within customer service.

Equal Opportunity Employer:
AAR Corp is committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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