Customer Service Operations Supervisor
2 weeks ago
At Wilkins RV, we recognize that exceptional talent drives our success. We are proud to offer a competitive compensation package along with avenues for professional development within a supportive leadership environment that values your expertise and enthusiasm.
This role is pivotal in managing the complete customer service journey, from the initial appointment scheduling to the resolution of billing inquiries.
Key Responsibilities:
- Welcome and engage customers, fostering a positive and lasting relationship.
- Assist clients in identifying their needs and effectively promote our diverse range of products.
- Provide accurate repair cost estimates and prepare detailed service orders.
- Initiate service orders, obtain necessary approvals, and ensure completion.
- Develop a comprehensive understanding of our product offerings and services.
- Implement effective sales strategies and actively pursue sales opportunities.
- Maintain open lines of communication with customers and follow up post-service to guarantee satisfaction.
- Anticipate customer needs and strive to exceed their expectations consistently.
- Adhere to all company policies and procedures diligently.
Qualifications:
While a minimum of two years of experience is preferred, we welcome motivated individuals who thrive in a dynamic environment. Candidates should possess a professional demeanor, excellent communication skills, a positive outlook, a strong work ethic, and maintain professional conduct.
Compensation Package:
Salary Range: $40,000 - $80,000
Benefits Include:
- Competitive Salary
- Comprehensive Medical/Dental/Vision Coverage
- 401K with Matching Contributions
- Paid Time Off and Sick Leave
- Optional Benefit Programs
- Employee Referral Incentives
- Discounts for Employees
- RV Borrowing Opportunities
About Wilkins RV:
As the leading RV dealer in New York, Wilkins RV has a rich history of providing top-quality recreational vehicles at competitive prices. Our legacy began in 1936 and has evolved through generations, consistently expanding our offerings and locations to better serve our customers.
Our state-of-the-art facilities and dedicated team are committed to ensuring that families create lasting memories through exceptional RV experiences. With multiple locations across New York, we pride ourselves on being a trusted partner in the RV community.
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