Technical Sales Specialist

2 weeks ago

Tampa, Florida, United States Circor Full time
Technical Sales Specialist

ORGANIZATIONAL STRUCTURE

BUSINESS: CIRCOR

DIRECT REPORTING: Manager of Technical Sales

Position Overview

The Technical Sales Specialist is responsible for overseeing U.S. Navy valve projects from the initial request for quotation (RFQ) to product delivery and post-installation evaluation. This role acts as the primary liaison for the customer's purchasing, engineering, operations, and quality departments. The Specialist is tasked with delivering exceptional customer service and inside sales support, while also providing technical guidance and product selection assistance based on various applications, considering factors such as pricing and availability, and collaborating with internal stakeholders as necessary.

Key Responsibilities
  • Lead a cross-functional team within a matrix organization to ensure the efficient and cost-effective delivery of products to U.S. Navy ship construction prime contractors. This includes collaboration with engineering, planning, purchasing, operations, quality, and warehouse teams.
  • Evaluate customer requests for U.S. Navy project quotations, taking into account factory capabilities, capacity, and financial implications.
  • Prepare and present written (and verbal when appropriate) quotations for U.S. Navy project clients and representatives, adhering to CIRCOR and customer specifications.
  • Conclude negotiations with clients, requiring knowledge of terms and conditions.
  • Facilitate proactive communication with clients throughout the project lifecycle to keep all stakeholders informed of project status.
  • Address customer inquiries throughout the project duration, which may include technical details, quotations, purchase orders, quality performance, scheduling, continuous improvement initiatives, project execution, completion, shipping methods, tracking, freight costs, pricing, and product availability.
  • Monitor customer quality ratings and address any concerns promptly to maintain high satisfaction levels.
  • Serve as a technical resource, demonstrating the ability to find solutions and resolve issues effectively.
  • Recommend enhancements to products or services to boost customer satisfaction and sales potential.
  • Act as the customer's advocate within the organization, ensuring accountability for customer satisfaction.
  • Document sales and marketing activities while tracking opportunities.
  • Perform additional tasks and responsibilities as assigned by management.
Candidate Qualifications

Knowledge, Skills & Abilities
  • Strong commitment to adherence to processes and procedures, with a minimum of 5 years' experience leading cross-functional teams.
  • 2-4 years of technical customer service experience in a manufacturing environment.
  • 5 years of experience in a technical setting, familiar with standard manufacturing concepts, practices, and procedures.
  • Comprehensive understanding of customer service principles, capable of solving routine and complex issues using available information or innovative thinking, with or without supervision.
  • Self-motivated, organized, detail-oriented, and thorough.
  • Able to prioritize and manage work to meet demanding deadlines.
  • Maintain a high level of accuracy while producing quality work under pressure.
  • Ability to lead by influence.
  • Intermediate data entry skills and proficiency in Microsoft Word, Excel, and Outlook.
Education & Experience
  • Bachelor's degree in Mechanical Engineering from an ABET accredited institution, with at least five years of relevant experience.
  • Other relevant experience may be considered, with significant work experience potentially substituting for educational requirements on a case-by-case basis.
Other Requirements
  • U.S. Citizenship is required.
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities

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