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Technical Support Specialist

2 months ago

Tampa, Florida, United States TEKsystems Full time
Job Description

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues in a timely and professional manner
  • Escalate complex issues to senior technical support staff as needed
  • Document and track customer interactions and issues
  • Collaborate with internal teams to resolve customer issues
  • Stay up-to-date with new technologies and products to provide expert support

Requirements:

  • 1+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of technical support software and tools
  • High school diploma or equivalent required; associate's degree preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Why Join Our Team:

At TEKsystems, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks to support your career and well-being, including:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.