Product Specialist Sales Representative

7 days ago


Tampa, Florida, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
Job Description

Job Summary:

The Product Specialist Sales role at DAIKIN COMFORT TECHNOLOGIES MFG LP is responsible for coordinating engagement and accomplishment of division sales objectives with Channel Partners. As a Division Product Champion, you will assist in developing Channel Partner sales opportunities of your focus area as assigned. You will work closely with the product applications resource to support product team development.

Key Responsibilities:

  • Coordinate resolutions and corrective actions of field product quality issues
  • Conduct or participate in quality reviews with customers at their locations
  • Oversee and direct the production of technical literature, service training materials and service kits in collaboration with respective departments
  • Participate and provide input from a service perspective in product transition schedule meetings, dFMEA (Design failure mode and effect analysis) and other service design reviews
  • Troubleshoot and or assist by phone distributors/branch/dealers in installation, quality, or service-related problems escalated to Management level
  • Travel to field locations to resolve product problems escalated to Management level
  • Oversee and be responsible for meeting division objectives for the specific programs (e.g., VRV Pro) that are part of the specialist's focus area
  • Provide resources and promotional support to fully engage TSMs to sell the focused product (both Channel Partner & IND)
  • Serve as additional sales & training resource to Channel Partner, IND channels. No support of REP channel for this role
  • Perform additional projects/duties to support ongoing business needs

Requirements:

  • Applies practical knowledge of job area typically obtained through advanced education and work experience
  • Encouraged to seek continuous improvements
  • Performs a range of mainly straightforward assignments
  • Works independently with general supervision
  • Problems faced are difficult but not typically complex

Competencies:

  • Ability to manage multiple projects simultaneously
  • Excellent verbal and communication skills including public speaking, presentations, and negotiation skills
  • Ability to develop effective communication pieces (price pages, sales support documentation, submittals, written memos etc.)
  • High level proficiency with Microsoft Office 365 programs, Excel, Word, Power Point
  • Able to generate and read reports as required
  • Excellent organizational and time management skills
  • Competitive industry knowledge
  • Ability to apply strong work ethics and integrity on the job

Education/Certification:

  • Bachelor's degree preferred, will accept industry experience in lieu of degree

People Management:

  • No

Physical Requirements / Work Environment:

  • Must be able to perform essential responsibilities with or without reasonable accommodations

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