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Phlebotomy and Customer Service Specialist
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Phlebotomy Specialist
2 months ago
We are seeking a skilled Phlebotomy Specialist to join our team at Penn Medicine Lancaster General Health. As a Phlebotomy Specialist, you will play a vital role in the production of clinical laboratory results by obtaining quality blood specimens.
Key Responsibilities- Perform venipuncture and capillary puncture blood collection according to laboratory policies, procedures, and regulatory standards.
- Optimize patient care by providing timely and accurate collection of blood specimens on both pediatric and adult patients.
- Maintain patient safety by accurately identifying patients and associating the collected sample with the patient.
- Follow all proper organizational Infection Control procedures and isolation protocols.
- Use technology to organize and facilitate efficient patient care.
- Work within multidisciplinary teams, including response to code situations.
- Perform blood collection in environments of extreme stress and difficult emotional situations.
- Navigate and mitigate work within a hazardous environment.
- Carry out lab testing at the bedside with point of care testing devices.
- Provide compassionate care in a professional manner.
- Facilitate on-boarding of new staff.
- Participate in activities for maintenance of CAP and ISO accreditation.
- Serve as point person by assuming departmental roles pertaining to Safety, Charge, Materials Management.
- Process specimens within specified lab area.
- Perform clerical functions such as answering the phone, checking physician orders, and document filing.
- Enter specimen information and related data into laboratory information system (LIS).
- Identify and resolve problems within area of expertise.
- Operate instrumentation appropriate to specified lab area.
- High School diploma or equivalent.
- Certification as a Phlebotomist.
- Experience in a health care setting.
- Customer care experience.
