Phlebotomy and Customer Service Specialist

3 days ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Title: Phlebotomy & Customer Service Specialist

Join our team as a Phlebotomy & Customer Service Specialist at Norlanco Outpatient Center in Elizabethtown, PA. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and customer service while performing phlebotomy and registration duties.

Key Responsibilities:
  • Perform venipuncture and capillary specimen collection in an ambulatory setting.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
  • Document all stages of specimen collection in required computer systems.
  • Complete cleaning tasks utilizing regulatory standards.
  • Perform maintenance and/or inventory of equipment and supplies according to unit/department standards.
  • Provide complete and accurate patient registration, including walk-in, check-in, and scheduled appointments.
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
  • Verify patient, guarantor, coverage, and hospital account information.
  • Perform required referral/authorization processes and enter orders for applicable tests.
Requirements:
  • High school diploma or equivalent.
  • Completion of educational requirements (additional formal education/training; maximum supervision for initial competency; yearly competency evaluation and training).
  • CPR Certification - American Heart Association (AHA) Basic Life Support, required within 30 days of hire.
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
Preferred Qualifications:
  • Previous phlebotomy or registration experience. Training will be provided upon hire.
  • One (1) year of Epic (or equivalent Electronic Medical Record) experience.
Benefits:

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package, including 100% Tuition Assistance at The Pennsylvania College of Health Sciences, Paid Time Off and Paid Holidays, Shift, Weekend and On-Call Differentials, Health, Dental and Vision Coverage, Short-Term and Long-Term Disability, Retirement Savings Account with Company Matching, Child Care Subsidies, Onsite Gym and Fitness Classes.

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

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