Phlebotomy and Customer Service Specialist

3 weeks ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Phlebotomy and Customer Service Specialist to join our team at Lancaster General Health. As a key member of our ambulatory care team, you will be responsible for providing exceptional patient care and customer service while performing phlebotomy and registration duties.

Key Responsibilities
  • Perform venipuncture and capillary specimen collection in an ambulatory setting
  • Validate patient identity and maintain working knowledge of specimen requirements and clinical protocols
  • Document all stages of specimen collection in required computer systems
  • Provide complete and accurate patient registration, including walk-in, check-in, and scheduled appointments
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties as needed
Requirements
  • High school diploma or equivalent
  • Completion of educational requirements and training
  • CPR Certification - American Heart Association (AHA) Basic Life Support
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
Preferred Qualifications
  • Previous phlebotomy or registration experience
  • One (1) year of Epic (or equivalent Electronic Medical Record) experience
Benefits

Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and health, dental, and vision coverage.



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