Phlebotomy and Customer Service Specialist

1 day ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Phlebotomy and Customer Service Specialist to join our team at Norlanco Outpatient Center. As a key member of our laboratory team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our phlebotomy services.

Key Responsibilities
  • Perform venipuncture and capillary specimen collection in an ambulatory setting, ensuring patient comfort and safety.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
  • Document all stages of specimen collection in required computer systems, including investigating and processing orders, receiving specimens, canceling tests, and producing reconciliation reports.
  • Maintain clinical skills necessary to perform duties, including phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection.
  • Complete cleaning tasks utilizing regulatory standards and perform maintenance and/or inventory of equipment and supplies according to unit/department standards.
  • Provide exceptional customer service, responding to patient inquiries, and resolving issues in a timely and professional manner.
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
  • Verify patient, guarantor, coverage, and hospital account information, performing required referral/authorization processes and entering orders for applicable tests.
  • Understand insurance company coverage and referral/authorization requirements of payors, performing electronic and manual verification of insurance coverage.
Requirements
  • High school diploma or equivalent.
  • Completion of educational requirements, including formal education/training, maximum supervision for initial competency, and yearly competency evaluation and training.
  • CPR Certification - American Heart Association (AHA) Basic Life Support, required within 30 days of hire.
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year of experience with basic keyboarding, personal computer use, and other office setting equipment.
Preferred Qualifications
  • Previous phlebotomy or registration experience, with training provided upon hire.
  • One (1) year of Epic (or equivalent Electronic Medical Record) experience.
Benefits

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package, including 100% Tuition Assistance at The Pennsylvania College of Health Sciences, Paid Time Off and Paid Holidays, Shift, Weekend and On-Call Differentials, Health, Dental and Vision Coverage, Short-Term and Long-Term Disability, Retirement Savings Account with Company Matching, Child Care Subsidies, Onsite Gym and Fitness Classes, and more.

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

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