Phlebotomy and Customer Service Specialist

5 days ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled Phlebotomy and Customer Service Specialist to join our team at the Downtown Pavilion Lab. This part-time evening shift position requires strong clinical skills, excellent communication abilities, and a commitment to providing exceptional patient care.

Key Responsibilities
  • Perform venipuncture and capillary specimen collection in an ambulatory setting.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
  • Document all stages of specimen collection in required computer systems.
  • Register patients, including walk-in, check-in, and scheduled appointments.
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties as needed.
  • Verify patient, guarantor, coverage, and hospital account information.
  • Perform required referral/authorization processes and enter orders for applicable tests.
Requirements
  • High school diploma or equivalent.
  • CPR Certification - American Heart Association (AHA) Basic Life Support.
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
Preferred Qualifications
  • Previous phlebotomy or registration experience.
  • One (1) year of Epic (or equivalent Electronic Medical Record) experience.
Benefits

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and health, dental, and vision coverage.



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