Phlebotomy and Customer Service Specialist

3 days ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Title: Phlebotomy & Customer Service Specialist

We are seeking a highly skilled and detail-oriented Phlebotomy & Customer Service Specialist to join our team at Lancaster General Health. As a key member of our outpatient services team, you will be responsible for providing exceptional patient care and customer service while performing phlebotomy and registration duties.

Key Responsibilities:
  • Perform venipuncture and capillary specimen collection in an ambulatory setting
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols
  • Document all stages of specimen collection in required computer systems
  • Complete patient registration, including walk-in, check-in, and scheduled appointments
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties as needed
  • Verify patient, guarantor, coverage, and hospital account information
  • Perform required referral/authorization processes and enter orders for applicable tests
Requirements:
  • High school diploma or equivalent
  • Completion of educational requirements and training
  • CPR Certification - American Heart Association (AHA) Basic Life Support
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
  • One (1) year of experience with basic keyboarding, personal computer use, and other office setting equipment
Preferred Qualifications:
  • Previous phlebotomy or registration experience
  • Training will be provided upon hire
  • One (1) year of Epic (or equivalent Electronic Medical Record) experience
Benefits:
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend, and On-Call Differentials
  • Health, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes

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