Phlebotomy and Customer Service Specialist

4 weeks ago


Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

As a Phlebotomy & Customer Service Specialist at Penn Medicine Lancaster General Health, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities:
  • Perform venipuncture and capillary specimen collection in an ambulatory setting.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
  • Document all stages of specimen collection in required computer systems.
  • Complete cleaning tasks utilizing regulatory standards.
  • Perform maintenance and/or inventory of equipment and supplies.
  • Provide complete and accurate patient registration, including walk-in, check-in, and scheduled appointments.
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties as needed.
  • Verify patient, guarantor, coverage, and hospital account information.
Requirements:
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
  • CPR Certification (American Heart Association Basic Life Support) within 30 days of hire.
Preferred Qualifications:
  • Previous phlebotomy or registration experience.
  • One (1) year of Epic (or equivalent Electronic Medical Record) experience.
Benefits:

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and health, dental, and vision coverage.



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