Phlebotomy and Customer Service Specialist

19 hours ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

As a Phlebotomy and Customer Service Specialist at Lancaster General Health, you will play a vital role in providing exceptional patient care and support. Your primary responsibilities will include performing phlebotomy procedures, registering patients, and coordinating patient scheduling and insurance verification.

Key Responsibilities
  • Perform venipuncture and capillary specimen collection in an ambulatory setting
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols
  • Document all stages of specimen collection in required computer systems
  • Register patients, including walk-in, check-in, and scheduled appointments
  • Coordinate patient scheduling and insurance verification
Requirements
  • High school diploma or equivalent
  • Completion of educational requirements and training
  • CPR Certification - American Heart Association (AHA) Basic Life Support
  • One year of clerical, customer service, or administrative support experience
Preferred Qualifications
  • Previous phlebotomy or registration experience
  • Training will be provided upon hire
  • One year of Epic (or equivalent Electronic Medical Record) experience
Benefits

Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and health, dental, and vision coverage.



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